White screen in a layer

HI 

Sabrina Martorelli 

Restart the computer. and open again your project.

i hope no error was there.

Still there. It's so strange.

Take a look to the attached image please. When you give an enter in the last sentence the error appear (white screen) and its no way to get  rid of it.
I attached the example (.story file)

Do you have any idea?

Thank you very much!!

Hi Sabrina

see if this thread helps

https://community.articulate.com/discussions/articulate-storyline/i-have-no-story-view-just-a-big-red-cross

But  Dear 

Sabrina Martorelli

your .story file is correctly running in my system. there is no any error in that file.

Recorded Error

Hi Ankit,

I recorded my screen , take a look at the link  .

 The screen appear when I hit ENTER .

Thank you Wendy!

Hi 

Sabrina Martorelli 

 lets you check i add the caption bar in your slide . after then i will try to resolve your issue

Hi 

Sabrina Martorelli 

 lets you check i add the caption bar in your slide . after then i will try to resolve your issue

Works!  But if I add the same paragraph ,even in a blank new slide, and hit enter at the end,  the white screen appears.

Take a look at the new recorded screen.

Error Blank Slide

It’s something wrong with that specific text format?

Thank you Ankit!

Dear

Sabrina Martorelli

Follow these Step First then please tell me any problems was there or not.

if  any problems was there share . i will to help.

step 1:-

First of you open the project or file in Articulate storyline.

without any change you try to publish the file.after closing the window of publishing.

Step 2:-

After doing the First step add the content what really you want to add in it.

i hope everything will be fine.

Hi Sabrina, 

It sounds like Ankit is assisting you - but did you look into the elements that I mentioned in that thread Wendy linked to? That red X is typically indicating some element of corruption either in the file itself or an image element added to the file. You'll want to go through the steps below:

Hi everybody

Yes, I already fixed the problem .
I was trying to figure it out why I had that problem in the first place.
I'm working in a big course and I just want to take care of everithing and not make the same mistakes if what happened was something that I did in a inappropriate way.

Thank you very much to everybody for the help

Thanks Sabrina for the update and I'm happy to hear you fixed it. Reviewing all the items mentioned above and that other thread are good reminders to help ensure you're working as needed. 

Any word on how you solved it.Kinda troubleshooting on my end and its a big course.The text in the scrolling panel is alot.Yet to figure out what is causing the white screen

Hi there, Dennis.  I know we were talking about this in the other discussion here, but are you also experiencing the red X?  Is the white screen appearing when you are authoring your course in Storyline or just in the published output?  Thanks!

While in story line preview mode the text appears okay.Once i publish and
upload to scorm cloud i get the blank screen.

Hello Crystal ,i thought the issue is gone after doing alot of rework but it is here again on all tabs.Am getting white screen on scorm cloud output on all the tabs.This has to be a bug because on the base layer i have no scroll panel which seems to be showing with no text.I only have images with triggers to the layers with the broken text.If anyone has a solution am open to try it out.

Hi Dennis.  Darn, I was hoping that the issue had been resolved... seemed hopeful over here.  We'd be happy to help you troubleshoot your file.  Let's get you hooked up with our technical support engineers; they'll work with you directly and you can share your file privately with them using the upload field on the case form if you'd like.  If you want to share your case number here, as well, we can follow along and update the community on the solution.

I think ill contact the tech team see how it goes,thank you.In the mean
time I need to enjoy the weekened,lol(its never that serious).Will get back
on it with some fresh ideas on monday,Once I get a solution i will be sure
to post it.

Thanks Dennis - and a weekend to refresh is something we all need! ;) 

Let us know where things stand Monday, but our Support engineers are available 24/7 as well!