Why can't I move the mouse?

Hi Deborah,

Do you have a .story file you can share here? You can use the Add attachment button. I just tested a few slides within a file with mouse cursors, and they were all able to be selected and moved.

Thanks!

Hello Emily,

I just tried to attach a file and I keep getting a message that it is bigger than the server allows. The system says to put the file in a common place and send a link but I do not know of a common place. I then tried sending just one slide and still got that message. Any ideas?

Thanks,
Deborah

Hi Deborah,

There should not be a limit on size for uploading. Have you tried using different browsers?

Please let me know if this works.

Hi Emily,

I've attached the file.  I just put in two slides--they are from two different training modules. I don't have the problem of not being able to manipulate the cursor in all slides--just sometimes--and I cannot figure out why.

If you can help, I will really appreciate it.

Deborah

Hi Deborah,

Thanks for sharing the file. So these are mouse cursors that have been added automatically when inserting the screen recordings. It appears that the ones that do not have an actual Click within the slide can only be edited through the Format tab when you select the mouse cursor.

If you wanted to make additional changes that are not in the format tab, I would just delete the mouse cursor, and then add one in under the insert tab. This should give you the ability to select the mouse itself and make changes.

Let me know if you need anything further!

Thanks Emily. I never thought of deleting and adding in the cursors.

I'm also having this issue.  I don't have the option to Delete the mouse and when I try to "Cut" it, it says that is not allowed.  Any other ideas?

Hi Annemarie,

Are you able to share the .story file or even just that slide so we can take a look at how the mouse cursor was inserted? 

Hi!  I' sorry, I can't share the story but does this screen print help?  Do you see anything obvious  that I'm missing?  Some screens work and some don't.  I haven't done the latest update so I could try that too.  Thanks for responding!

Hi Annemarie,

If some slides work and others don't - those would be the items we'll want to take a look at. You can always send us the file privately here. 

Are you unable to select the mouse cursor in the bottom timeline to delete it? Using either to "delete" key on your keyboard or right clicking to delete it? If the behavior is inconsistent across the board, you'll also want to confirm you're working on local project files as described here and that you're using the latest update (I'd always recommend working on that as it resolves bugs or other general fixes for better performance). 

Lastly you could look at re-recording elements or re-inserting existing records and choosing the options to not insert the mouse cursor.