I think we all appreciate the timely and friendly forums here, but it would seem to be more proactive and better customer service for these employees to respond with "I've added that feature to the feature request list for you".
And if that isn't possible, it does look like other people have had troubles finding the page to do that, so maybe you could add it to the main menu under the "Discuss" menu item.
Also, the "Post in" required field does not offer a way to Post in under the topic of "Articulate website", which is the type of feature this would be.
Those requests carry a lot more weight coming from customers than from forum moderators. Besides if you make the request, you can send along extra information and rationale, which the moderators wouldn't know.
Hi Jeff! I'd have to agree with Walt here :) These requests go to our product development team and volume speaks! This puts the power in the customers hands, not that it's just been 'added to a list'. Just as Walt mentioned you can explain your need and why you would like something implemented. That being said, we do notice common requests in the threads and become champions for you when the time arises :)
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and not to single out Ashley...
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Jeff,
Those requests carry a lot more weight coming from customers than from forum moderators. Besides if you make the request, you can send along extra information and rationale, which the moderators wouldn't know.
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Hi Jeff! I'd have to agree with Walt here :) These requests go to our product development team and volume speaks! This puts the power in the customers hands, not that it's just been 'added to a list'. Just as Walt mentioned you can explain your need and why you would like something implemented. That being said, we do notice common requests in the threads and become champions for you when the time arises :)
Hi Jeff,
We don't have a specific section for website feature requests, but that's a good point to include as well!
It would be very helpful if " Request a Feature" could be added in addition to reply . Quote . flag, etc, under Staff postings.
Good idea Kathy and we'll share that with our web team as well.
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