Just curious as to how Windows 11 support is coming along. I'm quite keen to jump onto Windows 11 as soon as it launches (or even beforehand through their betas) but didn't want to lose access to Articulate tools.
Thanks, Maria. But when theses posts go unanswered, especially when staff say "we are in testing in Windows 11 right now!" We generally assume/expect that you'll follow up and keep the users in the loop.
There are tons of other examples where we only hear crickets. I.E., 64-bit storyline, the option to remove the Start page in Rise, etc.
I've just gone over to Windows 11 on a new laptop with 16Gb RAM and 476 Gb Storage and Storyline 360 has been very unstable. It will crash 6 to 10 times a day and there is no particular trigger for it. I save my work often but sometimes I can't save because of low memory warnings. Sometimes Storyline will just vanish off the screen with no warning and no apparent reason. Other times I'll get a big red cross on a white background in the stage and have to go to Task Manager to shut it down. Sometimes the work is recoverable, but most often it is lost. Updating Storyline hasn't helped.
Before this hardware software upgrade I would only have random crashes perhaps once a week although Storyline always, always, always crashes when trying to select the Objects or Window options in the Trigger Wizard, but that has been an issue for many years so I don't bother anymore.
From my experience, I frankly wish I had not upgraded to Windows 11.
Any news on Garry's remarks on Windows 11 ? Im not upgrading yet...but the moment will come...and what i read here Storyline360 seems very unstable on a Windows 11 machine.
Thanks for reaching out! I'm glad to hear you're moving to Windows 11. There should be no issues as all Articulate products, including Storyline 360, support Windows 11.
We understand how you feel! You can check out this post by our CTO which contains updates on the status of a 64-bit version of Storyline 360. This is something we're committed on doing for our users, and we'll be sure to share updates when this makes it to our product roadmap.
Thanks for that. I didn't know you were actively working on the 64-bit version, from previous posts and communications it always seemed to be a "check's in the mail" type promise. That's very promising to hear.
I too am thrilled to see a 64bit version is in the works. I'd also like to chime in on the original topic. We are experiencing issues with SL360 not playing nice under Windows 11. Mostly we notice the player giving us problems. When we try to preview a file, the player seems to stop loading. The stage content doesn't load and none of the player controls load. We get just a simple box with the course title. We have tried many things like updating our VB Runtime engine, clearing windows and system caches', updated video drivers but nothing seems to help. Not sure if other are experiencing this issue but for me and my team, it's been a constant problem. Obviously if we find any remedy i'll post here to aid others. If anyone has any idea's i'd appreciate it.
I know you've contacted our support team multiple times to update us with issues you've experienced with Windows 11 and Storyline 360. I'm sorry for the hassle! We are so close to shipping a 64-bit version of Storyline 360. Once it is shipped, please update us and share if that version helped with the compatibility issues!
If others have run into similar issues, please don't hesitate to let us know!
16 Replies
Hi Reagan!
We are testing in Windows 11 right now! We'll be sure to share if we run into any snags.
It would be nice if you would keep these threads alive. 7 months and no follow up?
Hi, Bill.
Thank you for reaching out!
We've updated our software requirements to include Windows 11.
Let me know if you have additional questions.
Thanks, Maria. But when theses posts go unanswered, especially when staff say "we are in testing in Windows 11 right now!" We generally assume/expect that you'll follow up and keep the users in the loop.
There are tons of other examples where we only hear crickets. I.E., 64-bit storyline, the option to remove the Start page in Rise, etc.
I've just gone over to Windows 11 on a new laptop with 16Gb RAM and 476 Gb Storage and Storyline 360 has been very unstable. It will crash 6 to 10 times a day and there is no particular trigger for it. I save my work often but sometimes I can't save because of low memory warnings. Sometimes Storyline will just vanish off the screen with no warning and no apparent reason. Other times I'll get a big red cross on a white background in the stage and have to go to Task Manager to shut it down. Sometimes the work is recoverable, but most often it is lost. Updating Storyline hasn't helped.
Before this hardware software upgrade I would only have random crashes perhaps once a week although Storyline always, always, always crashes when trying to select the Objects or Window options in the Trigger Wizard, but that has been an issue for many years so I don't bother anymore.
From my experience, I frankly wish I had not upgraded to Windows 11.
Any news on Garry's remarks on Windows 11 ? Im not upgrading yet...but the moment will come...and what i read here Storyline360 seems very unstable on a Windows 11 machine.
Windows 11 works well, I think instability is related to Intel issues with specific chips and Storyline having a memory leak.
Cool Phil, you know what chips cause the issues? As that is helpfull for all buying new hardware...
This maybhelp https://articulate.com/support/article/Storyline-Memory-Leaks-When-Using-Machines-With-Intel-Iris-Xe-Graphics
Sent from my iPhone
I'm looking to move to Windows 11. Will this cause any issues when using Storyline 360 or other Articulate programs?
Hi Michael,
Thanks for reaching out! I'm glad to hear you're moving to Windows 11. There should be no issues as all Articulate products, including Storyline 360, support Windows 11.
If you run into any problems, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!
I have had no other issues with running Storyline on Windows 11 than I did with Windows 10.
With that said, Storyline 360 is STILL A 32-BIT APPLICATION. Sorry, I had to vent a second.
Why is this application not a 64-bit application that can utilize my powerhouse 13th gen Intel i9 CPU and 96GB of RAM?
Hi Bill,
We understand how you feel! You can check out this post by our CTO which contains updates on the status of a 64-bit version of Storyline 360. This is something we're committed on doing for our users, and we'll be sure to share updates when this makes it to our product roadmap.
Thanks for that. I didn't know you were actively working on the 64-bit version, from previous posts and communications it always seemed to be a "check's in the mail" type promise. That's very promising to hear.
I too am thrilled to see a 64bit version is in the works. I'd also like to chime in on the original topic. We are experiencing issues with SL360 not playing nice under Windows 11. Mostly we notice the player giving us problems. When we try to preview a file, the player seems to stop loading. The stage content doesn't load and none of the player controls load. We get just a simple box with the course title. We have tried many things like updating our VB Runtime engine, clearing windows and system caches', updated video drivers but nothing seems to help. Not sure if other are experiencing this issue but for me and my team, it's been a constant problem. Obviously if we find any remedy i'll post here to aid others. If anyone has any idea's i'd appreciate it.
Thanks so much.
Graham.
Hello Graham!
I know you've contacted our support team multiple times to update us with issues you've experienced with Windows 11 and Storyline 360. I'm sorry for the hassle! We are so close to shipping a 64-bit version of Storyline 360. Once it is shipped, please update us and share if that version helped with the compatibility issues!
If others have run into similar issues, please don't hesitate to let us know!