Windows 11 support

Sep 17, 2021

Just curious as to how Windows 11 support is coming along. I'm quite keen to jump onto Windows 11 as soon as it launches (or even beforehand through their betas) but didn't want to lose access to Articulate tools.

16 Replies
Bill Dane

Thanks, Maria. But when theses posts go unanswered, especially when staff say "we are in testing in Windows 11 right now!" We generally assume/expect that you'll follow up and keep the users in the loop.

There are tons of other examples where we only hear crickets. I.E., 64-bit storyline, the option to remove the Start page in Rise, etc.

Garry Whitaker

I've just gone over to Windows 11 on a new laptop with 16Gb RAM and 476 Gb Storage and Storyline 360 has been very unstable.  It will crash 6 to 10 times a day and there is no particular trigger for it.  I save my work often but sometimes I can't save because of low memory warnings.  Sometimes Storyline will just vanish off the screen with no warning and no apparent reason.  Other times I'll get a big red cross on a white background in the stage and have to go to Task Manager to shut it down.  Sometimes the work is recoverable, but most often it is lost.  Updating Storyline hasn't helped.

Before this hardware software upgrade I would only have random crashes perhaps once a week although Storyline always, always, always crashes when trying to select the Objects or Window options in the Trigger Wizard, but that has been an issue for many years so I don't bother anymore.

From my experience, I frankly wish I had not upgraded to Windows 11.

Eric Santos

Hi Michael,

Thanks for reaching out! I'm glad to hear you're moving to Windows 11. There should be no issues as all Articulate products, including Storyline 360, support Windows 11.

If you run into any problems, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!

Graham Cohen

I too am thrilled to see a 64bit version is in the works.  I'd also like to chime in on the original topic.  We are experiencing issues with SL360 not playing nice under Windows 11.  Mostly we notice the player giving us problems.  When we try to preview a file, the player seems to stop loading.  The stage content doesn't load and none of the player controls load.  We get just a simple box with the course title.  We have tried many things like updating our VB Runtime engine, clearing windows and system caches', updated video drivers but nothing seems to help.  Not sure if other are experiencing this issue but for me and my team, it's been a constant problem.  Obviously if we find any remedy i'll post here to aid others.  If anyone has any idea's i'd appreciate it.  

Thanks so much.


Lauren Connelly

Hello Graham!

I know you've contacted our support team multiple times to update us with issues you've experienced with Windows 11 and Storyline 360. I'm sorry for the hassle! We are so close to shipping a 64-bit version of Storyline 360. Once it is shipped, please update us and share if that version helped with the compatibility issues!

If others have run into similar issues, please don't hesitate to let us know!