Windows 7 Issue

Jul 06, 2020


I have had a client experience this problem (see image) when completing a Storyline 360 course.  They should see a man with some circle triggers, not the blue box.  1000's of users have completed the course with no issues so I am presuming it might be a windows issue, looks like they are using windows 7.

Any thoughts would be appreciated.




2 Replies
Lauren Connelly

Hi Paul!

I'm happy to help! Would you mind providing additional details about the course? Was it published using Flash? Also, have you tried using another browser? I see that you're using Chrome, so have you tried Firefox or Internet Explorer?

If you can share your file, that would be helpful too! Here's a secure upload link to send the file to us. You can also attach it to this discussion by using the Add Attachment button.

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