I have tried to publish as a Word document several times and each time I get an error saying that Articulate Storyline has encountered a problem and needs to close. Has anyone else experienced this?
I was able to publish to a Word document a few weeks ago but for some reason it creates the error above every time I try now.
Is it only when publishing to Word that you're getting the error, or any time you publish to any format? Would you mind submitting a case, and during the submission, please try and record a screencast of the steps you're taking to replicate the issue. Thanks a lot, and someone will contact you shortly.
Yes, it is only when publishing to Word and the error is intermittent. I tried publishing this file to Word three times yesterday and all 3 times I got the error. However, I attempted to publish the same file to Word this morning & it worked just fine. If the error happens again, I'll submit a case.
I logged off and signed back in this morning - so the computer would have reloaded settings & Word would have been restarted. Perhaps that was the issue. In any event, I'll monitor it for future publishing and let you know if it happens again.
5 Replies
Hey Jamie!
Is it only when publishing to Word that you're getting the error, or any time you publish to any format? Would you mind submitting a case, and during the submission, please try and record a screencast of the steps you're taking to replicate the issue. Thanks a lot, and someone will contact you shortly.
Yes, it is only when publishing to Word and the error is intermittent. I tried publishing this file to Word three times yesterday and all 3 times I got the error. However, I attempted to publish the same file to Word this morning & it worked just fine. If the error happens again, I'll submit a case.
OK, thanks for the update, Jamie. Please do.
Did anything change between the publish attempts - rebooted the computer? Closed and re-opened Word?
Just thinking out loud...
I logged off and signed back in this morning - so the computer would have reloaded settings & Word would have been restarted. Perhaps that was the issue. In any event, I'll monitor it for future publishing and let you know if it happens again.
Hi, I had the same problem with a project with lot of swf. Don't know if it really matter.
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