Workaround for Storyline hyperlinks that weren't working

Oct 29, 2012

Thought I'd write this in case someone runs into the same problem.

I had four hyperlinks at the end of four bullet points (the bullet points were in one text box.) But they didn't work, and yes, I'm familiar with how to create a hyperlink. Then I placed each of my bullet points with the hyperlink in its own text box, and then, magically, the hyperlinks work. I'm on an imac running parrallels, btw.

Anyway, this might save someone some time in the future. --Daniel

15 Replies
Ashley Terwilliger-Pollard

Hi Casey,

Thanks for sharing the .story file here with us. I tested this by publishing to my AO Account ( and I was able to use the links on the "Contact Us" layer. You'll want to make sure that when testing hyperlinks you're doing so in the published version and testing within the intended environment as otherwise you could encounter some local security restrictions. Also, I noticed you'd added the link multiple times to one hotspot, and that may be something you'd want to clean up just for overall ease of working in your trigger panel. 

Christine Hendrickson

Hi Ginny,

It sounds like you're viewing the project locally. 

If you're viewing your published files locally, this may be the problem. If you view a published Storyline presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Publishing and Sharing Articulate Storyline Content

If you do not have access to a web server or LMS for testing, you could try using SCORM Cloud.

Another option would be to use our Tempshare server. Just keep in mind that this server is only available for testing content - it is not officially supported by Articulate and all content will be removed automatically after 10 days.

You're always welcome to try out Articulate Online, as well - it's available for a free 30 day trial.

Let us know if you have any luck after uploading your content to a server for testing.


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