Workflow and Frustrations
Nov 18, 2016
Hello all. I have been using SL1 & 2 for quite some time now. I have finally caved and wanted to seek out solutions - Is there anyone else spend an obscene amount of time fixing text boxes, reformatting shapes, fixing size and position of most objects place onto their slides (with master slide templates)? This is killing huge amounts of time for me and I find myself spending more time on adjusting items on each slide than actually developing a course. Spending this much time is killing my workflow.
I have SL templates and still have to fix the sizing and or formatting. I was hoping that Articulate 360 would address these issues, but from the trial version I have downloaded - it seems this is not the case.
Is this just me? Looking for any insight/help.
6 Replies
Hi Andrew,
I'm sorry to hear you've been struggling for some time and didn't reach out sooner! Our team monitors the forums and there are a ton of helpful community members as well. Also our support engineers are accessible 24/7 here.
Now to the issues at hand - when are you having to adjust items? After inserting a new set of slides or a template, or anytime you open Storyline and look at the project? Could you share a bit more about your process and what steps you're going through to see this behavior so that we could try and pinpoint where the issues lie or ideas that we could help with?
Also, are you following along with the general guidelines of working locally and ensuring that you're using the latest updates of Storyline 1 and 2?
Hello Ashley,
Thanks for the reply - I am going to be compiling a video of the issues that I am having across all 3 software (SL 1, 2, and now 360). I am having the issues with any project at any point. when inserting a text, format painter, sizing shapes etc.
I am following the guidelines. I have experienced these issues across 2 companies and 3 different computers.
Hopefully i can get to screen record and upload/email it soon.
Thanks!
Hi Andrew,
Any videos, screenshots or sample files will be great to get into the hands of our team. Can you send direct to our Support Engineers? Let me know the case number once you upload and I'll take a look and follow along as well.
Also, if you do it today - just a note that our team has limited coverage for the next few days due to the Thanksgiving holiday - but we'll be back in full force Monday. :)
Thanks Ashley, I have finally submitted a case with the video this morning.
Thank you.
Thanks Andrew and I see that Vevette has been assigned to your case (# 00965536 for my reference) and I'll follow along in the case as Vevette checks it out.
Hi Andrew,
I checked in on your case today and it seems that Vevette was able to assist with some workflow issues and other odd behavior that you were experiencing. If you still need additional help with that file you are welcome to respond to Vevette's last email and she'll continue to work with you on it.
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