If an attached file is not available, when a user tries to open the link to the attachment, an error message (meaningless to the user) is displayed similar to that attached below. Is there a way that the error can be trapped and display an error slide instead.
I would prefer an error log to be generated at the time of publishing to allow any errors to be fixed before final publishing!
The error message 'This XML file does not appear to have any style information associated with it. The document tree is shown below.' is generated by your browser and not by Storyline 360. This means that you won't be able to replace this with an error slide since this event isn't happening within the course.
I'll let other members of the community chime in to see if they have any workarounds that they'd be willing to share!
In my courses i use pdf files in slide using the trigger "open url/file".
With troubleshooting i realize this happens when you re-publish after changing the path of the file ( like changing the name of the folder or deleting the file.. ) without re-importing the file. it makes this error.
But this does not happen if the files are in the resources tab in the player.
Hi there, I'm getting the error as Doug did but my pdf files are in the Resources tab in the player. For all four modules, one of the articles won't open and the XML error displays. Could I manually add the article in the zipped published file then reload in our LMS?
Sorry to hear you've hit this snag as well! I see you've already opened a support case and are working with my colleague Carlo. It looks like Carlo replied to you with some troubleshooting steps. I'd recommend testing those out to see if that does the trick!
Thank you for following up Steven. Yes, Carlo did help me and having a shorter file name for the PDF document did the trick. The file displayed as it should. I'm grateful!
6 Replies
Hello Doug,
Thanks for reaching out!
The error message 'This XML file does not appear to have any style information associated with it. The document tree is shown below.' is generated by your browser and not by Storyline 360. This means that you won't be able to replace this with an error slide since this event isn't happening within the course.
I'll let other members of the community chime in to see if they have any workarounds that they'd be willing to share!
Thanks Joe
Clearly a challenge! I guess we might have to live with it.
Thanks for your reply.
Hello Doug,
In my courses i use pdf files in slide using the trigger "open url/file".
With troubleshooting i realize this happens when you re-publish after changing the path of the file ( like changing the name of the folder or deleting the file.. ) without re-importing the file. it makes this error.
But this does not happen if the files are in the resources tab in the player.
Hi there, I'm getting the error as Doug did but my pdf files are in the Resources tab in the player. For all four modules, one of the articles won't open and the XML error displays. Could I manually add the article in the zipped published file then reload in our LMS?
Hi Cassandra!
Sorry to hear you've hit this snag as well! I see you've already opened a support case and are working with my colleague Carlo. It looks like Carlo replied to you with some troubleshooting steps. I'd recommend testing those out to see if that does the trick!
Hi Steven,
Thank you for following up Steven. Yes, Carlo did help me and having a shorter file name for the PDF document did the trick. The file displayed as it should. I'm grateful!