"Your system seems to be low on memory..."

Sep 07, 2012

On both of the last 2 projects I've worked on, I've hit the message "Your system seems to be low on memory..." Storyline won't save my project until I close enough processes. (I don't have any other programs running besides background system stuff.) Each project was about 70 slides and 30 k in size. I'm working on an XP with 3 gigs of memory. The thing I'm confused about is that when I do control-alt-delete and leave that window open to monitor the CPU usage and memory usage, I never see anything more than 42% used. However, Storyline says there isn't enough memory and won't save.

I've been told that even if I added memory to my 32-bit Windows system, the system wouldn't be able to recognize the extra memory. Does anyone know if that's true? Do I need to get a new computer in order to do Storyline projects the size I'm doing?

I've noticed that when I save a file and look at its size and then close the file and look at its size again, the second time around, the size is half what it was the first time. So I've taken to saving, closing, and opening again all the time. Still, each time I have to hold my breath, wondering whether it will actually save.

Thanks in advance for any advice anyone can give.


29 Replies
Marie Barnes

My Problem occurred also when working with screencasting and View Me, Test Me modes. I wonder if that's where the issue is.

I emailed Support on the problem as well and they were able to help me get a more recently saved version of my project in my temp files--this at least helped so I didn't lose all my work. :(

Here's a copy/paste of the instructions they sent me--

"Based on the information you have provided, it appears that your Project file may have gotten corrupted. You may want to note that if you are using Storyline 2 Update 7 or layer, there may still be a working version of your project in your temp files. Here's how to check:

1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline

2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.

3) Change the file extension of the copy on your desktop from *.tmp to *.story.

4) Double-click the file to open it in Storyline.

File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files: http://articulate.fyi/1MHtYPt "

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