Why does zoom picture zooms out straight for one image and to the right for another of a similar image? How do I get all zoom pictures to zoom out straight?
Would you be willing to sharing copies of the affected image files here or in private through a support case so we can observe the behavior and figure out what's happening? We'll delete them when we're done troubleshooting.
Thank you. Please see attached file. Slide 2 has layers of all the zoom pictures. They're all same size and in the same location, and I was able to finally get the majority of them to zoom out straight by duplicating the 1st layer, which initially was the only one that worked. Layer 2 still has the problem with zooming out to the right though. I've tried moving the image around and it seems it only zooms out straight when I have it centered on the entire slide. It would zoom out to the right if placed anywhere to the right of the slide and zoom out the left if placed anywhere to the left of the slide. Not sure why it's doing that when all the other layers zoom out straight with all the other images at the location that I have them.
Thanks for sharing a copy of your project file. I did a quick test to compare the results, and in my testing, the pictures are also appearing as zoomed to the side of the slide and not in the center. Do you have a project file that you can share with me where the images are zooming in to the center of the slide so I can compare the differences between those images and the ones that I used for testing?
The file I shared already has the images zooming correctly for all the layers except for layer 2. Here is the screenshots of the difference. I'm just not sure why the other layers zoom ok but not layer 2. Hope that helps... Thank you!
Thanks for the screenshots. I now have a clearer understanding of what you mean. Here's what I see when I view Layer 2 in your project after publishing it:
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Hello Lauren,
Thanks for reaching out!
Would you be willing to sharing copies of the affected image files here or in private through a support case so we can observe the behavior and figure out what's happening? We'll delete them when we're done troubleshooting.
Hi Joe,
Thank you. Please see attached file. Slide 2 has layers of all the zoom pictures. They're all same size and in the same location, and I was able to finally get the majority of them to zoom out straight by duplicating the 1st layer, which initially was the only one that worked. Layer 2 still has the problem with zooming out to the right though. I've tried moving the image around and it seems it only zooms out straight when I have it centered on the entire slide. It would zoom out to the right if placed anywhere to the right of the slide and zoom out the left if placed anywhere to the left of the slide. Not sure why it's doing that when all the other layers zoom out straight with all the other images at the location that I have them.
Hi Lauren,
Thanks for sharing a copy of your project file. I did a quick test to compare the results, and in my testing, the pictures are also appearing as zoomed to the side of the slide and not in the center. Do you have a project file that you can share with me where the images are zooming in to the center of the slide so I can compare the differences between those images and the ones that I used for testing?
Hi Joe,
The file I shared already has the images zooming correctly for all the layers except for layer 2. Here is the screenshots of the difference. I'm just not sure why the other layers zoom ok but not layer 2. Hope that helps... Thank you!
Lauren,
Here are the results I get when I test it. I didn't make any changes. The only difference I can see is that I don't have the Minion font installed.
Hi Lauren,
Thanks for the screenshots. I now have a clearer understanding of what you mean. Here's what I see when I view Layer 2 in your project after publishing it:
Since the issue appears to be specific to your local installation, try doing a repair of your Storyline 360 installation to see if this helps.
Let me know how it goes!
Hi Joe,
I ran an update to Storyline 360 and it seems to be working ok now. Thank you so much for all your help!
So glad to hear that the update did the trick, Lauren!
If you have any questions or other discoveries, please feel free to reach out in this thread.
Have a great day and happy developing! ✨