I added 3 images on one slide. Then added the zoom picture function on each of the images. When I preview it, the zoom picture symbol just appears on one of the three images. Even if I see it on the original base layer, i can't see it in the preview. This is a bit weird, because this is not the first time I used this function. Is there a bug with the zoom picture function at the moment?
Great question! I understand that after adding the zoom picture function to three images the zoom picture symbol just appears on one of the three images. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
Is this happening with more than one file or is this the only one?
I’ve attached a Story file that I created in Storyline 360. The zoom picture feature appears on all three images and works as expected. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
Thanks for reaching out and I look forward to your response!
I saved my file on my local drive. In your attached file it all works well. In my slide, the zoom picture symbol appears to all of the three images, BUT when I go to "preview slide" the zoom picture symbol only appears on the first image on the left. So the user can only zoom in the first picture.
I just tried to create a new slide and try again, but unfortunately it stays the same. Thats really weird, because i did another training before where it works perfectly fine. Do you have any other idea what I could try?
Thanks for the additional information! Since you were able to create another training and have it work, would suggest that the issue is with that specific file. Can you try to copy and paste the content to a brand-new Story file? Sometimes that can fix things up.
We would be happy to take a look at the file by sharing it here or with our support engineers privately in a support case. We would delete the file after troubleshooting.
3 Replies
Hi Elisa,
Great question! I understand that after adding the zoom picture function to three images the zoom picture symbol just appears on one of the three images. I’m happy to work with you to figure out why this is happening! I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.
I’ve attached a Story file that I created in Storyline 360. The zoom picture feature appears on all three images and works as expected. Do you mind opening it into Storyline 360 on your end to see if you notice the same behavior?
Also, would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot the issue?
Thanks for reaching out and I look forward to your response!
Dear John,
I saved my file on my local drive. In your attached file it all works well. In my slide, the zoom picture symbol appears to all of the three images, BUT when I go to "preview slide" the zoom picture symbol only appears on the first image on the left. So the user can only zoom in the first picture.
I just tried to create a new slide and try again, but unfortunately it stays the same. Thats really weird, because i did another training before where it works perfectly fine. Do you have any other idea what I could try?
Hi Elisa,
Thanks for the additional information! Since you were able to create another training and have it work, would suggest that the issue is with that specific file. Can you try to copy and paste the content to a brand-new Story file? Sometimes that can fix things up.
We would be happy to take a look at the file by sharing it here or with our support engineers privately in a support case. We would delete the file after troubleshooting.
Looking forward to your response!