Advice on demonstrating complex troubleshooting steps

May 13, 2019

I need to show a series of troubleshooting steps for complex technical issues using different systems and tools. Anyone have any advice on how they have presented this type of information?

Thanks

 

3 Replies
Sau Low

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Thanks.

SAU C LOW
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Ned Whiteley

Hi Scott,

As I am sure you are already aware, one of the tools that is used in troubleshooting is the fault-finding chart, which is often a flow chart full of decision points based on symptoms that are encountered during fault diagnosis. At the link below I have put together a very simplistic fault finding chart using Button Stack blocks in Rise as the decision points.

This could obviously be as long and complex as you wish and, because of the nature of Button Stack blocks, it doesn't have to be restricted to just two options at each decision point.

I hope this helps to provide some inspiration.

https://rise.articulate.com/share/QXj69CEWMFKYqnUP4lsPkCbglrKU4LZc

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