Audio not working after being published

Oct 27, 2011

I have my PowerPoint presentation that I have published to the web.  When I preview it from PowerPoint/Articulate, the sound works just fine.  Once it is published (to a shared drive), when the end user clicks on player.html, Articulate opens up in a web browser and plays just fine (with all of the annotations), however, there is no audio.  Any suggestions? 


6 Replies
Peter Anderson

Welcome to Heroes, Janet!

If you are working in Presenter '09 and notice that your audio is missing, please review the following article, which outlines reasons and solutions:
Also, be sure that your presentation is located on your local hard drive (your C: drive).  Working on a network drive or a USB (external) drive can cause erratic behavior, including loss of resources.
Let me know if you resolve the issue, and good luck!
Kristin Savko

Janet- I just posted yesterday with a similar problem.  Based on our team's workflow, it's really hard for us to not work off of a network drive (we don't have a good check-in, check-out system). We've done over 30 projects that way with no problems, and just this last week I had my first problem with dropped audio. Until we can ultimately fix our workflow "system" of working off of the network, we have a folder we call "safety net." Before we publish, we save a copy of the most recent .ppt to that file just in case something would happen to the original .ppt when we publish.

I know that's not the proper method, and it's not the best method...but it's working as a crutch for now! Good luck!!

Carmel Khan

Hello, I have had similar problems as expressed above:

One of the PowerPoint presentations has voice recordings attached to it, when I play it in PowerPoint it works perfectly but as soon as I publish it (Articulate Presenter) I lose the sound. I have republished but to no avail. I have done four other presentations in exactly the same manner so cannot work out why I lose the sound with this one. 

Another dilemma, a presentation that has multiple sound clips per slide. The first sound clip pulls through but not the subsequent ones for that slide. Also when I try to import the sound, only one sound click is allowed per slide. (The recordings were done using an Apple Mac, would this make any difference?) Also the timings for the animations are not as they were in the presentation.  

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