When I tried to insert a character today, the characters appear to be in pieces in the character pack. The head, body and legs don't line up. Any suggestions?
Ok, first things first. Great profile pic. Make me smile.
Second, welcome to the forum. Good to have you.
That's weird about the character pack. If that were happening to me, I'd delete it off my computer (you should be able to find it by going to your Control Panel to the "deleting programs" section). Then I would re-install it. Just make sure you have the "key" (set of numbers) before you do so. If you need help, I'm sure if you submitted a case, the techs would figure out what's goin' down. Hope the helps. --Daniel
When I try to draw a shape I am only getting part of it. For example. If I draw and arrow shape, all I can see is the tail, I can't see the pointer/triangle part of the arrow.
All of the character files are stored in C:\Program Files (x86)\Common Files\Articulate\Characters. This may be the area where the shape files are stored too. These files may be corrupted or your computer is not allowing storyline access to them.
Hi, Julie: If you're having issues with shapes too, I'd delete everything Articulate off my computer and then re-install. I've never heard of shapes being jacked up, and I've been around awhile.
7 Replies
Ok, first things first. Great profile pic. Make me smile.
Second, welcome to the forum. Good to have you.
That's weird about the character pack. If that were happening to me, I'd delete it off my computer (you should be able to find it by going to your Control Panel to the "deleting programs" section). Then I would re-install it. Just make sure you have the "key" (set of numbers) before you do so. If you need help, I'm sure if you submitted a case, the techs would figure out what's goin' down. Hope the helps. --Daniel
http://www.articulate.com/support/contact/submit.php
Are you talking about the photograph characters? I always thought each section was a single image.
When I try to draw a shape I am only getting part of it. For example. If I draw and arrow shape, all I can see is the tail, I can't see the pointer/triangle part of the arrow.
All of the character files are stored in C:\Program Files (x86)\Common Files\Articulate\Characters. This may be the area where the shape files are stored too. These files may be corrupted or your computer is not allowing storyline access to them.
Hi, Julie: If you're having issues with shapes too, I'd delete everything Articulate off my computer and then re-install. I've never heard of shapes being jacked up, and I've been around awhile.
Hi Julie -
(From Peter Anderson in this thread)
Sounds like a DPI issue. Storyline will function as expected when Windows is set to 96 DPI (dots per inch).
Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as:
* Elements of the application are misplaced or distorted.
* Objects are misplaced or distorted when previewed or published.
* Zoomed images don't work as expected.
* Font sizes are incorrect after using the translation features.
Here's how you can switch to 96 DPI.
This discussion is closed. You can start a new discussion or contact Articulate Support.