Course plays fine in LMS - Will not play as a zip file on local drive. Please help!!!

Oct 21, 2016

Hello!

I am in desperate need of assistance and request help from anyone who may have encountered the following:

We are deploying a systemwide training to our employees and some of it will be through the LMS, others will be reviewing in large groups through a different method.

Unfortunately, not all team leaders have access to the LMS so they are pre-viewing the file through the zip option to their desktops.

Previous versions of the file had played through this method but our most recent version plays only sound, no picture.

It is a time sensitive issue as we are set to deploy next week so any help I can receive in a timely fashion will be much appreciated.

So my questions are:

1) How do I fix it - setting in Storyline, the way I save it, computer desktop setting, etc.?

2) How do I ensure that it doesn't happen going forward?

3) In your organizations, have you found a better way to deliver content when dealing with mixed users - online and not online? If so, please share.

Thank you very kindly,

Fonya Spielman

7 Replies

Sonia Furini

over 7 years ago10/21/16 at 6:22 pm (UTC)

Once your learners outside of the LMS have received their zipped file and extracted the files, ensure that they are viewing the story.html5 file. It should launch in browser.

Stephania Spielman
Author

over 7 years ago10/21/16 at 8:35 pm (UTC)

We have followed those steps and still were not able to launch it. Do you think it might be a browser setting?

Sonia Furini

over 7 years ago10/21/16 at 8:44 pm (UTC)

I doubt it! But, you may want to wait for a Staff member to join the discussion and place a help request where you can share your .story file and the zipped file privately.

Wendy Farmer
Hero

over 7 years ago10/21/16 at 8:48 pm (UTC)

Local browser settings will affect the playback. Try publishing to cd for those users then zipping the package - send to them, they extract and double the Launch Exe file.