I am really struggling to work this one out... Over 600 users have successfully completed a module yet two users cannot complete it. Each time a screen will freeze and they can't proceed.
Both have worked through it in its entirety in the first attempt but not passed. They have since made several attempts to retake however get stuck (on different pages) and can't complete.
- Both have incidents of 'broken, fixed' over several attempts in their history.
- Our LMS provider mentioned it could be related to bookmarking??
Would anyone have any thoughts on this? Thanks Pauline
Have you had them clear their cookies and cache? I had a similar issue with a course that was released last week and it turned out that clearing their browser history, closing the browser, and trying to view the course again fixed the problem.
What Naysia said, but in addition to IE (or Chrome, or whatever you are using), have them clear out their Java cache as well (start menu - Java Control Panel - General Tab - Settings - Delete Files).
2 Replies
Have you had them clear their cookies and cache? I had a similar issue with a course that was released last week and it turned out that clearing their browser history, closing the browser, and trying to view the course again fixed the problem.
Hope this helps!
What Naysia said, but in addition to IE (or Chrome, or whatever you are using), have them clear out their Java cache as well (start menu - Java Control Panel - General Tab - Settings - Delete Files).
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