I've had a few slides in which images disappear in preview mode and in slide view even thought I can see the images in the timeline and they were working the last time I opened the file and have not changed those particular slides since. This means I'll have to re-build entire slides. I'm using Storyline 2 and this has been happening in several projects recently. I can click on the image and grab the points to re-size but it's "invisible."
if you look at the state of the image there isn't a picture there - this is womans head.png. I would hide the images on the timeline and then re-insert them again.
Thanks Wendy - but I didn't create states for these images, that's what confuses me and it has happened to multiple slides. One day it will work and the next I'll open the file to work on it and the images have disappeared. Frustrating!
not saying you have created states, but the normal state of the object is showing no image.
See attached...I inserted this image on my slide and the normal state is a thumbnail of the image itself. When you look at yours there is no image displaying in the normal state.
Can you attach the womans head.png image here and I'll see what happens when I insert it.
Also, can you check your Windows DPI setting is 96dpi - see this article
There's a group of them not appearing, including the woman's head attached. I've just opened the article you sent and will have a look. Much appreciated. I'm having the same problem with a video. The problem is this slide was working perfectly last week, functionality, animations and all.
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Hi Courtney
can you upload your .story file - easier for someone to help if they can work with your file.
Hi Wendy,
Attached is the file. Thanks so much!
Courtney
Hi Courtney
if you look at the state of the image there isn't a picture there - this is womans head.png. I would hide the images on the timeline and then re-insert them again.
Thanks Wendy - but I didn't create states for these images, that's what confuses me and it has happened to multiple slides. One day it will work and the next I'll open the file to work on it and the images have disappeared. Frustrating!
Thank you!
Courtney
Hi,
I've deleted the images and re-inserted them and they still don't appear! If I haven't set states, why is the Normal state invisible?
Courtney
Hi Courtney
not saying you have created states, but the normal state of the object is showing no image.
See attached...I inserted this image on my slide and the normal state is a thumbnail of the image itself. When you look at yours there is no image displaying in the normal state.
Can you attach the womans head.png image here and I'll see what happens when I insert it.
Also, can you check your Windows DPI setting is 96dpi - see this article
Just another thought - the images aren't coloured white on a white background are they?
Hi Wendy,
There's a group of them not appearing, including the woman's head attached. I've just opened the article you sent and will have a look. Much appreciated. I'm having the same problem with a video. The problem is this slide was working perfectly last week, functionality, animations and all.
Courtney
Hi Courtney
I had no issue inserting the picture, previewing, saving, closing, reopening and the picture is still there - see video
Do you have the images stored on your local drive or are you trying to insert them from a network, usb or external drive?
Hi Wendy,
All of our images and videos are stored in a shared drive. I'll move them to my desktop and try that. You're a legend! Thank you.
Courtney
Good luck - let me know how you go.
Here is a KB article on working locally with your file
Working locally has worked! I've moved all media content to my desktop and am working from there now. Lesson learned. Thanks a million Wendy!
Courtney
Woo hoo - glad you're all sorted Courtney!
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