Multiple Trial Accounts

Mar 01, 2018

Hi, as an organisation we have created a number of trial accounts so different people can try the various products.  We are now ready to purchase but want to know


1) is the content we created under the trial still their ? 

2) can we delete the old trial accounts that we don't want? 


We only want to keep the account that we spend the most time playing around with and delete the others.  


If I contact Articulate sales they just put me through to the UK partner and they are not much help when it comes to the technical details around what we want which is why I am using this forum.  They also charge more so we want to purchase directly form the website.


This is really aimed at Articulate staff.



2 Replies
Jennifer Dean

Hi, Olga!

The Sales Team will be more than happy to assist you with your questions and provide you with details on how to purchase directly from us. Please contact us directly by emailing

Regarding content created during your trial, the content is associated with the Articulate ID used for the trial. If you use the same Articulate ID for your paid subscription, it's a seamless transition from trial to subscription. 

Your courses will remain intact on our servers for at least six months after your trial or subscription expires unless you delete them beforehand. Anyone who has direct links to your courses will still be able to view them. However, you won't be able to edit or export them.

If you'd like to download them before your trial or subscription ends, do this for each Rise course:

1) Click Export in the upper right corner.

2) Use the LMS drop-down list to select an LMS spec or choose No LMS—Web Only.

3) Click Export in the upper right corner again to download a zip package of your course.

Learners will still be able to view published Rise courses that you host on your own web server or LMS.

See this article for details about what to do before your account expires and what happens to your apps and content afterwards:

We look forward to hearing from you! 

This discussion is closed. You can start a new discussion or contact Articulate Support.