Hi all. I'm fairly new to the community and am looking for some design ideas for a course I'm developing regarding "documenting performance issues".
I had an idea to have a video showing a situation: a supervisor observes an employee clocking in late and then has a conversation with them about their repetitive tardiness. After viewing the video, the user would have a chance to document the conversation they observed by typing into a text box, and then would compare their own written documentation to 'best practice' documentation to see if they meet the required elements. Wondering if there are any good examples online of this type of exercise developed in Storyline? Better yet, tutorials of how to build? ;)
These types of conversations can be QUITE difficult for new (and not so new) managers to have. Lots of fear, discomfort, etc. So not sure of the experience level of your managers, but you may find a "formulaic approach" valuable to get them started.
Basically teach them an approach where they break the convo down into set pieces. For example:
First - Tell the person directly why you wanted to have a conversation.
Second. Ask them....
etc
Inside of each of these steps you can teach do's, don'ts and why's of doing it that way.
If you have lots of veteran mangers, explain that this is not a set of handcuffs but it is a path to success that they can build on and make their own as their confidence and ability to have these difficult conversations grows.
Finally... This sort of formulaic approach not only makes it easier for them to be successful more quickly, it is MUCH easier for you to teach too. It provides you with a ton more options on breaking down the interactions into smaller pieces - ask them to choose from some responses, ask them to critique responses, etc. Then at the end you can have a looser exercise where they bring all the steps together (ie your excellent video documenting review).
What you described above reminded me of a similar project that Tom Kuhlmann shared on his blog a few years back. Probably not a bad idea to check it out. Difficult Conversations by Sponge U.K. Heads-up, it wouldn't work for me in chrome, but worked in IE browser.
This type of project seems ripe for video. And probably interactive video. For instance, after you demonstrated how to do something (or how not to do something), you could have a video play of two people talking and have the learner click on-screen when a good (or bad) thing happens.
And of course, you could have branching scenarios that follow a story and provide consequential (intrinsic feedback).
3 Replies
Hi Sarah,
I'm not sure if there's an official term for those interactions, but I think of them as "reveal the expert's answer" interactions. This older thread has two examples: https://community.articulate.com/discussions/articulate-storyline/compare-your-answer-to-that-of-an-expert-example-to-share
Hope that helps!
Allison
HI Sarah,
These types of conversations can be QUITE difficult for new (and not so new) managers to have. Lots of fear, discomfort, etc. So not sure of the experience level of your managers, but you may find a "formulaic approach" valuable to get them started.
Basically teach them an approach where they break the convo down into set pieces. For example:
Inside of each of these steps you can teach do's, don'ts and why's of doing it that way.
If you have lots of veteran mangers, explain that this is not a set of handcuffs but it is a path to success that they can build on and make their own as their confidence and ability to have these difficult conversations grows.
Finally... This sort of formulaic approach not only makes it easier for them to be successful more quickly, it is MUCH easier for you to teach too. It provides you with a ton more options on breaking down the interactions into smaller pieces - ask them to choose from some responses, ask them to critique responses, etc. Then at the end you can have a looser exercise where they bring all the steps together (ie your excellent video documenting review).
Hope this helps and good luck!
Hi, Sarah:
What you described above reminded me of a similar project that Tom Kuhlmann shared on his blog a few years back. Probably not a bad idea to check it out. Difficult Conversations by Sponge U.K. Heads-up, it wouldn't work for me in chrome, but worked in IE browser.
This type of project seems ripe for video. And probably interactive video. For instance, after you demonstrated how to do something (or how not to do something), you could have a video play of two people talking and have the learner click on-screen when a good (or bad) thing happens.
And of course, you could have branching scenarios that follow a story and provide consequential (intrinsic feedback).
This discussion is closed. You can start a new discussion or contact Articulate Support.