Phone Conversations (without audio) - Ideas

Hi

I'm looking for suggestions on how to represent phone conversations. I'm going to use a Storyline Character for the person who is answering the phone, but I'm looking for inspiration on how to represent the caller (who you would not be able to see) without using audio.

Any ideas would be appreciated.

Meaghan

10 Replies
Wendy Farmer

Hi Meaghan

you could use a split screen with the main character on the phone taking up 2/3 screen and then in a 1/3 section have just a head shot of another character on the phone and have captions coming on to represent the conversation - maybe like this - characters are just quick samples I had - would have the headshot on the phone as well.

Hope that helps

Ricky Fowler

Hi Meaghan,

I'm going to agree with Wendy. I used the same approach in creating a course for mortgage collection agents. One-third of the screen was the customer inputs and hints, the other two-thirds of the screen were screenshots where the agents had to enter the customer's information to search and find the answers to the customer's questions. As the agents answered more calls the scenarios went from answering questions to editing and updating information. I modeled it as a day in the life of an agent, from the moment they sat down at the computer in the morning to logging off at the end of the day. The SMEs and I created a call scenario for the top 20 calls an agent would receive in a typical day.  The one point I would like to add is to make it wide screen, give yourself as much real estate as possible to work with.

Maija Perfiljeva

In addition to all of the above, I'd also mention comic-style interactions, which can be either fancy (yes, like Broken Coworker) or quite basic:

screenshot

You can see a bigger/published example here. I've included two versions of the same conversation: one showing all of the panels at once  and the other with forward buttons, revealing each comic panel one by one. Most often I use the latter, to give learners control over text animations.