Scenario training with a lot of "need to know"
I have been struggling with a process that I need to train. I was going to re-create a scenario but are they really the best way to train a process that has a lot of "Need to know" in order "to do". I have created a job aid for it and do have a scenario training built for it, but after learning about types of effective feedback from Cathy Moore's Blog, I figured it was time for an overhaul and it was a first attempt at this style of training so it a bit rough around the edges. So it involves front line customer service where inaccurate information can be detrimental.