Screenr Java detect not blocking recordings

Jan 15, 2014

I'm trying to record a screenr to support another user. The java detect keeps telling me I don't have it installed even though I do. I've even gone to the Java site where they have a detection tool that confirms I have the latest installed. (See below image)

Here is the error in screenr:

Anyone else seeing this issue?

51 Replies
Ashley Terwilliger-Pollard

Hi Owen,

I'm just following up as I see that Vira sent you the following:

We are aware of the issue in Java Update 51 (latest Java release) and Screenr. Our Engineers are already looking into it and working for a fix.

I've heard from a few other colleagues that after removing and reinstalling Java everything behaved normally on their end, and I'm doing that myself right now so I'll keep you posted. 

Rebecca Fleisch Cordeiro

Tx, Owen. Has anyone else (aside from Ashley's colleagues) had success?

IE and FF still no recognize my Java install (after making the changes Owen suggests). I even cleared FF cache and rebooted my PC.

Chrome still presents a warning prompt, but then DOES allow Screenr. However, upon recording (I did a 10-second test) it acts all funky.

The Screenr is uploaded, but I can't log in on the uploaded page that automatically appears.

I CAN log in if I start a new tab, but I don't see the Screenr.

I click Record Screenr on this new tab, at which point my previously recorded Screenr appears. And, I can then delete.

Ashley Terwilliger-Pollard

Hi Becky,

I had done all the uninstall and re install steps (as one of the other Support team members suggested to me) and still couldn't get Screenr to recognize even though Java was clearly installed. I then I had to follow Owen's steps, and now everything is working as expected for me (Chrome). 

Owen, did you share this with Vira already? If not, I'll pass it along so that she knows your all set. 

venkatachalam ravindran

Owen Holt said:

I got it to work (as you can see from the Screenr below). I had to configure my java settings. I set my security to medium and listed the screenr URL as a site that should access java. Not sure which of these 2 actions did the trick or if both are required, but the point is, I am up and running again.... thanks to me.

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