Sr Info/Instructional Designer

The Senior Information/Instructional Designer role is primarily responsible for creating a wide variety of external and internal documentation including user guides, reference manuals, training materials, and other customer-facing support and/or learning content. 

The job holder works with business owners on new product implementations and major enhancements. 

The scope of work typically focuses on documentation writing or instructional design.

·         Gathers information from subject matter experts, technical documentation, hardware/software demonstrations, application testing, functional specifications, available guides and hands-on experience as the basis for the documentation. The source of materials may require research or may be provided in a comprehensive form.

·         For documentation writing: works with process owners to understand and capture the process and procedures, and creates and maintains them for operational efficiency. Creates presentations, graphs and charts as per business requirements. Provides input and updates to SITA documentation standards and Enterprise Content Management systems.

·         For instructional design: conducts training needs analysis, evaluates and recommends delivery alternatives, designs and develops course material for classroom or virtual (e-learning, webinars, webcasts) delivery, composes assessments and evaluation/ feedback gathering tools. On-going maintenance of a variety of training topics/curricula.

·         Handles multiple projects or large projects by applying basic project management skills and provides task activity, dependencies, and timelines to the Project Manager and/or product development teams.

·         Plans, organizes, designs, and produces material in a user-friendly and easy to understand format following the SITA documentation standards and/or adult learning principles.

·         Provides constructive feedback to peers, trainers, etc.

·         Maintains current knowledge of adult learning and instructional design trends through participation in functional knowledge sharing, formal learning or social learning opportunities.

·         Participates in train-the-trainer activities as required

·         Bachelor’s degree

·         Degree in Technical Writing, English, Journalism or Certified Trainer preferred.

Degree in Education, Instructional Design or Instructional Systems Design

This position is located in Atlanta Georgia USA or London, UK.  Remote work/telecommuting is not an option.