107 Replies
Bill Conrad

Hi,

Downloaded the trial version of Storyline2 earlier today. I'm a new user so not familiar with Storyline.

As a test, I inserted a 200 MB MP4 video from one of our webcasts and then tried to publish it. I'm looking to create a web accessible, streaming version that will play on all devices (including mobile). About 10 minutes into the publish my computer crashed. Tried again with the same result. My computer doesn't regularly crash, so I'm sure it's related to Storyline 2.

Is there a size limitation I don't know about?

Any guidance would be appreciated.

Thanks

-B

Karl Gunter

I just had trouble accessing the storyline 2 download and contacted support.

This is what I got back:

"The PMP conversion option mentioned in the email below is no longer available."

You can buy a Storyline 2 upgrade here:
www.articulate.com/store/store.php "

What the hell do you mean 'no longer available?

What has happened to Articulate.? You cannot just withdraw something like that - here is the response to the articulate support email I sent :

~~~

Hello Ann,

What do you mean 'it is no longer available'?

When I purchased articulate studio it was specifically with the
maintenance plan that provided the next TWO releases of studio.

When I then paid for the upgrade to switch to the storyline track it
was on the understanding that the maintenance pack upgrade for the
second upgrade switched to Storyline from Studio, otherwise there was
no point in me switching since the whole point of paying for the
maintenance plan was to pay for the upgrade cycle in advance.

You cannot just come along and say:
"The PMP conversion option mentioned in the email below is no longer
available."
That is equivalent to you taking my money in advance and then randomly
deciding that you are not going to fulfil your obligation.

You tone is especially insulting in that you offer no explanation and
effectively are telling me that you tricked me out of the money.

This is not satisfactory.

Regards,

Karl Gunter

~~~

Does this mean that paying in advance for the upgrade cycle is just equivalent to giving articulate money for nothing, because that email from support seems to be saying that.

This has got to be some sort of mistake, although the terse and perfunctory tone of 'that is no longer available' seems at odds with that assessment.

You cannot take money for maintenance plan upgrade cycles and then just change you mind about providing it.

This is absolutely astonishing.

Sigurd Eliassen

Seriously? How hard can this be? I don't get the "difficult to calculate time" argument. At least leave that choice to the user! I use SL mainly for video files. If i insert a video with 3.25 duration, then the slide will be 3.25. This is not rocket science. I'm not trying to be rude here, just frustrated, especially given that this was a feature in Studio.

Ashley Chiasson

Ian - Are you referring to the feature that allows you to disable the next/previous buttons until the user completes? You can use a trigger to change the state of the previous or next button.

For example - In SL1, if you added a trigger to 'change state of', you would then select the On Object drop down. If you had an empty slide, all you would see here would be 'unassigned'. In SL2, if you add a trigger to 'change state of', when you select the On Object drop down (with an empty slide), you will see 'unassigned', but you will also see "Buttons on the Player", and below that you can select the Previous/Next button. From the "To State" drop down, you can then select 'Normal', 'Hidden', or 'Disabled'. Make sense?

Justin Wilcox

Karl Gunter said:

I just had trouble accessing the storyline 2 download and contacted support.

This is what I got back:

"The PMP conversion option mentioned in the email below is no longer available."

You can buy a Storyline 2 upgrade here:
www.articulate.com/store/store.php "

What the hell do you mean 'no longer available?

What has happened to Articulate.? You cannot just withdraw something like that - here is the response to the articulate support email I sent :

~~~

Hello Ann,

What do you mean 'it is no longer available'?

When I purchased articulate studio it was specifically with the
maintenance plan that provided the next TWO releases of studio.

When I then paid for the upgrade to switch to the storyline track it
was on the understanding that the maintenance pack upgrade for the
second upgrade switched to Storyline from Studio, otherwise there was
no point in me switching since the whole point of paying for the
maintenance plan was to pay for the upgrade cycle in advance.

You cannot just come along and say:
"The PMP conversion option mentioned in the email below is no longer
available."
That is equivalent to you taking my money in advance and then randomly
deciding that you are not going to fulfil your obligation.

You tone is especially insulting in that you offer no explanation and
effectively are telling me that you tricked me out of the money.

This is not satisfactory.

Regards,

Karl Gunter

~~~

Does this mean that paying in advance for the upgrade cycle is just equivalent to giving articulate money for nothing, because that email from support seems to be saying that.

This has got to be some sort of mistake, although the terse and perfunctory tone of 'that is no longer available' seems at odds with that assessment.

You cannot take money for maintenance plan upgrade cycles and then just change you mind about providing it.

This is absolutely astonishing.


Hi Karl.

I have asked that our Sales Support Manager, Sarah Schenone, contact you directly regarding your upgrade. From what I can see is that you had purchased the Rapid E-Learning Studio Second Edition Pro with two eligible upgrades. You upgraded to Studio '09 in October of 2008. In June of 2012 you used your final upgrade for Studio as a way to convert the license to Storyline. That would be the two eligible upgrades. We don't have an upgrade process from Studio to Storyline. The reason that you were able to get Storyline was by using your final upgrade to do so. I hope that makes sense.

Marta Burda

Bruce Graham said:

I'm not going to get too scientific about this.

I have been lucky enough to beta this product for several months.

I have never wanted to go back to SL1.

Every time I have done an SL1 project, I have tried to include features that I realise are only in SL2.

OK - so there are things I would like included - many, and I hope they come - soon.

But this is a GREAT product.


Couldn't agree more. It would be nice to see other features in the SL2 update (like ability to print certificates or adding sound to glossary) but it was worth the money. I also like the fact that the owners of SL1 have a discount. I'm not sure I'd be able to afford over $1000 again!

Todd Thornton

It would seem to me a long term solution to update sticker shock price issues is to move to some type of subscription model. That would smooth out expenses for the users and income for Articulate and everyone would always have the latest version. With all this talk about Storyline 2 and the price of updating, it occurred to me I have not "purchased" software from any company other than Articulate in a long long time. (Microsoft Office 365, Adobe, etc.) Most of these are yearly commitments with monthly payments or pay yearly and get a discount.

That's not to say everyone would be happy all the time, because it galls me I have to pay extra every month for Adobe Captivate as it was not included in Creative Cloud.

I know some people don't like subscriptions as they never go away, but to me that's where everything in software has already headed so I'm sort of hoping this $699 I'm spending for Storyline 2 will end up being my last "purchase" of software ever.   

Todd

Phil Mayor

Todd Thornton said:

It would seem to me a long term solution to update sticker shock price issues is to move to some type of subscription model. That would smooth out expenses for the users and income for Articulate and everyone would always have the latest version. With all this talk about Storyline 2 and the price of updating, it occurred to me I have not "purchased" software from any company other than Articulate in a long long time. (Microsoft Office 365, Adobe, etc.) Most of these are yearly commitments with monthly payments or pay yearly and get a discount.

That's not to say everyone would be happy all the time, because it galls me I have to pay extra every month for Adobe Captivate as it was not included in Creative Cloud.

I know some people don't like subscriptions as they never go away, but to me that's where everything in software has already headed so I'm sort of hoping this $699 I'm spending for Storyline 2 will end up being my last "purchase" of software ever.

Todd


Oh! the CC and Captivate irritating and frustrating for a product i rarely use.

Mike Enders

Sigurd Eliassen said:

Seriously? How hard can this be? I don't get the "difficult to calculate time" argument. At least leave that choice to the user! I use SL mainly for video files. If i insert a video with 3.25 duration, then the slide will be 3.25. This is not rocket science. I'm not trying to be rude here, just frustrated, especially given that this was a feature in Studio.


Hi Sigurd,

Sorry to hear that you're frustrated about the time calculation in Storyline.  You are correct that it seems like it should be a fairly simple thing to do.   I'll take a shot at trying to explain the difficulty in automatically calculating time in Storyline.  Let's start with Studio.

Calculation in Studio is fairly straight forward because the slides and the course are pretty linear in nature.  By adding the audio time on each slide, you can arrive at a total time for the course.  

However, in Storyline it becomes much more problematic because of the interactive capabilities of the tool.  For example, let's say that you have a branching scenario with 15 possible routes through the course and each route varies in time from 5 to 18 minutes (based upon reading the audio time).  If we simply follow the Studio example, we'd add the audio up for every slide (let's say it's 2 hours, 6 minutes) and display that as the total course time.  However, it's not an accurate number given that the learner isn't going to travel every route.    

Added to that, what if we are going to force the learner to successfully navigate a successful branch before they can complete the course?  This means that they might need to travel through the course multiple times (via various routes) before they finally meet the completion criteria.

As an additional complicator of time calculation, each slide potentially has multiple slide layers of content that may or may not have an easily calculated time.  For example, how do you calculate a tabs interaction with 6 layers where each layer has no audio, but rather, text to be read?  

I hope this helps a bit and we're definitely open to suggestions for how to effectively calculate the time in an interactive course.  So your thoughts are definitely appreciated!  Please feel free to send them via a feature request.  

Thanks!

Mike

Nancy Woinoski

Phil Mayor said:

Todd Thornton said:

It would seem to me a long term solution to update sticker shock price issues is to move to some type of subscription model. That would smooth out expenses for the users and income for Articulate and everyone would always have the latest version. With all this talk about Storyline 2 and the price of updating, it occurred to me I have not "purchased" software from any company other than Articulate in a long long time. (Microsoft Office 365, Adobe, etc.) Most of these are yearly commitments with monthly payments or pay yearly and get a discount.

That's not to say everyone would be happy all the time, because it galls me I have to pay extra every month for Adobe Captivate as it was not included in Creative Cloud.

I know some people don't like subscriptions as they never go away, but to me that's where everything in software has already headed so I'm sort of hoping this $699 I'm spending for Storyline 2 will end up being my last "purchase" of software ever.

Todd


Oh! the CC and Captivate irritating and frustrating for a product i rarely use.


Agree. I stopped using Captivate when they went to the subscription model because I only used it on occasion if the client insisted. I also just paid $500 for a yearly subscription to another tool because I thought a client wanted me to use it. Turns out they didn't and now I'm stuck with a licence that will expire in a year. At least if I owned the software I might be able to use it at some undefined point in the future.

Rick Nusz

Mark Schwartz said:

Rick Nusz said:

I like the new features that come with Storyline 2 but I'm not sure the powers that be will like the upgrade price!

Also, when looking at the price breaks there were 4 levels:

1 no price

2 $599 (next version free)

3 $979 (next 2 versions free)

4 $$$$ can't afford (next 3 versions free)

When I added 2 to the cart it came up with $2773 which is a little above $979.

Now when I click on pricing there is an option for New or Upgrade and the upgrade is $699. But does that then entitle me to get the next version free, or am I just upgrading SL1 to SL2 and have to go through the same process for SL3?

I realize Articulate is in the business of making money but most of the new features in SL2 have been long awaited as an update. While I don't agree that this particular update should be free (although I'd certainly take it) you should be able to do a little bit better for existing owners.


Rick, I know it can be confusing.  Please feel free to contact success@articulate.com to determine your upgrade and future upgrade pricing.  


Thanks Mark!

I've updated my original comments because, well, it is what it is. Thanks for your help and thanks for SL2. I know ya'll worked hard on it so that a polished, finished product was put out there. (It's amazing how much more that is important to me these days!)

For that you have my thanks for a job well done!