A user recently reported that they were unable to complete a quiz I created using Storyline 360. After taking a closer look, it appears as though the player is not behaving correcting - specifically the slide navigation and gestures.
The slide is setup to show only the previous button and submit button; however, this user sees the previous button and next button - not the submit button. This training has been deployed company-wide and it's the first time someone has reported this.
1. The course is a hybrid setting: Flash + HTML5 fallback
2. Prompt to resume
3. No timer
4. Both IE and Chrome
5. PC (Windows 7)
The course has around 2,000 successful completions, so it's working for the majority of our users. Since writing this, I've had another user report the issue.
2 Replies
Hi Ian.
A few questions to help the community troubleshoot your particular problem:
1. What player settings did you use when publish the course? (Formats: Flash, HTML5 or hybrid?)
2. What 'Resume' behavior is currently used for your player? (Prompt to resume, Always resume or Never resume).
3. Does your assessment have a timer / time limit associated to it? (End quiz after: x min)
4. What browser is the user in question using to access the course / assessment?
5. What device is the user using to access the assessment? (PC, Mac, Mobile - mobile with mobile player enable or mobile's browser)
1. The course is a hybrid setting: Flash + HTML5 fallback
2. Prompt to resume
3. No timer
4. Both IE and Chrome
5. PC (Windows 7)
The course has around 2,000 successful completions, so it's working for the majority of our users. Since writing this, I've had another user report the issue.
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