Forum Discussion

OluB's avatar
OluB
Community Member
2 days ago

Accessibilty: Menu Pops in On the Player when Using a Reader

For employees using a reader and may have a visual impairment, sometimes the menu pops in on the player – even when configured not to (it's forced if the browser is smaller).

Has anyone experienced this and how was it resolved?

  • Hello OluB,

    Happy to help!

    I'd like to ask a few questions to better understand your inquiry:

    • Are you using Storyline 360 or Rise 360 to create your content?
    • Is this behavior happening on all browsers? If not, which browser are you using to view your content? 
    • Which screen reader are you using? And are your screen readers, Storyline 360, and browsers all up-to-date? 
    • Additionally, if you're using Storyline 360, would you be willing to share a copy of your project file here or in private by opening a support case for tesitng? We'll delete it when we're done!

    Looking forward to hearing from you!