Forum Discussion
Articulate Rise 360 - REALLY slow
Is anyone else experiencing issues with Rise 360? It’s extremely slow for me. I’ve already tried restarting my computer several times and clearing my cache. The problem seems to be only with Rise 360, not my computer.
Let me know please?
11 Replies
Yes, I also notice that the interaction with Rise is quite slow. It seems there’s an emphasis on making things appear with nice animations at the expense of speed. I prefer a fast system over a pretty one with slow animations that get in the way of using it.
Is there a way to disable the animations? That might help me a lot...
Hi caacfcmunicamp!
Glad to see Enelluar has been helping you!
In Rise 360, there isn't an option to disable animations and effects during the course authoring process. Not to worry! I see that my teammate Lejan is handling your support case. It looks like he replied to your e-mail, sharing insight and suggestions.
You're in excellent hands troubleshooting with Lejan, and we can continue the conversation through your case!
Hi edelgado and caacfcmunicamp,
Good day!
I’m sorry to hear that you’re experiencing slowness while using Rise 360. I've checked on our end and haven’t detected any known issues affecting authoring or course performance at this time.
I’ve created support cases for both of you so our support engineers can take a closer look. You’re in great hands, our team will reach out to you by email shortly to assist further.
Hello could you do the same for my account? It's moving terribly slow and I have no idea what is causing it. Specifically RISE. To the point if I want to type text I have to do it in another area then copy and paste it as its lagging so badly.
Hi Jean-PierreB017!
Sorry to hear you're also running into slowdowns while authoring in Rise 360!
I see that your support case has been escalated to my colleague, Lianne. It looks like she just replied to your e-mail with steps on how to share your affected Rise course for testing.
Let's continue the conversation through your case!
I am also experiencing lag when editing my Rise360 training material. Text takes a good 10 to 15 seconds to appear after every enter after typing and adding new blocks, like dividers. It seems that since the last update on 11-04-2025, it has been getting slower and slower, aka more lag. I have tried multiple web browsers: Chrome, Firefox, and Edge. I have cleared and deleted cookies in all web browsers, tried in incognito mode, and still have lots of lag.
Hi wallyrohde-8981!
So sorry to hear you're experiencing performance issues in Rise 360!
I see that you've opened a support case and are deep into the troubleshooting with my teammate, Luiza. We can continue the conversation there to keep all information in one spot!
Still got issues here, since Friday this has been a real issues that's stopping me from working!
Also having the same issue here too. Today 17th November. It is not only really slow it's also reverting back some of the changes I've made this morning. Deleted a section and 2 minutes later it just popped back. Also text I added has gone. Been like this since Friday!
Hi JonathanSilk!
I'm sorry to hear you've been experiencing such erratic behavior in Rise 360!
I understand how frustrating it is when changes aren't saved. This shouldn't be happening, and I'd like to connect you with our support engineers so they can assist. I've opened a support case on your behalf and sent you an e-mail with steps on how to share your affected Rise course privately with our team.
You're in excellent hands troubleshooting with them, and we can continue the conversation through your case!
