Forum Discussion
Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in.
"Couldn't Open Port"
"Unable to open a port for authentication responses."
Steps taken:
- Closed out and relaunched desktop application
- Restarted entire computer and relaunched
- Went directly to Articulate360 website to sign in
- Got into website, but did not connect me to the desktop app.
Peers in my organization are not experiencing the same issue.
Thoughts? Thanks!
Hi ShayneEvery,
Thanks so much for reaching out! I'm sorry to hear that you're having trouble accessing Articulate 360.
Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.
If those domains are accessible on port 443, then we'll want our Support Engineers to step in to offer additional steps. Use this link to connect with a Support Engineer.
Looking forward to hearing from you!
I’m having this exact issue. Did you receive any resolution Luciana?
Hi NalaniSilva-217,
I see that you’ve reached out to our Support Engineers and are working with my teammate, Mick. You’re in great hands! We’ll continue the conversation in your support case.
If anyone is experiencing a similar issue, here are some good first steps to try before reaching out to our Support team:
- Ask your network admin to open port 443 and add the domains in this article to your organization's allowlist for your Articulate 360 apps to work properly
- Review these possible reasons why you can't sign in
Hi All,
My resolution ended up being an entirely new laptop from IT. After going through the domains and ruling out firewall, they tried uninstalling and reinstalling the application on my computer with no success. I was given an upgraded laptop and have had zero issues since. My IT support stated my system just may have not been able to keep up with program updates.
Thank you!
