Forum Discussion
Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in.
"Couldn't Open Port"
"Unable to open a port for authentication responses."
Steps taken:
- Closed out and relaunched desktop application
- Restarted entire computer and relaunched
- Went directly to Articulate360 website to sign in
- Got into website, but did not connect me to the desktop app.
Peers in my organization are not experiencing the same issue.
Thoughts? Thanks!
13 Replies
I've just started experiencing the same issue - no problem until now and I have a pretty good, quite new laptop so I know it's not that. Has anyone come across a simple solution that doesn't involve new laptops or VPNs etc?
Hi Janine, I experienced this unbelievably annoying issue about two months ago. I found a solution that worked for me, but I still have no idea why. I switched my laptop from using my house WiFi to my iPhone hotspot, and it immediately started working properly again. An hour later I was able to switch back to my house WiFi and it continued to work, and has still to this day. I should also say - nothing made me wait an hour to switch back, I just forgot I was still on my hotspot, so it might even work if you switch back immediately to your original network.
Hi JanineBerry!
So sorry to hear you're also having trouble signing into Articulate 360!
The "Couldn't Open Port" error typically means something is blocking the Articulate 360 app from completing the sign-in process. You may need help from your IT team on this. Please have them confirm that port 443 is open, and that the domains listed here have been added to your organization's "allowlist".
If that doesn't do the trick, please connect with our team privately through a support case. We'd be happy to continue troubleshooting with you!
Can someone help me? I'm having the exact issue described above. Both on a work networked machine and my own personal device which doesn't have a firewall.
Hi fraserwexport!
I just replied to your other post, here!
Hai,
Was this issue resolved?, i have the same issue now. Thanks in advance
Hi Paulo,
My issue was unable to be resolved even though my IT department was working directly with Articulates IT department. My organization resolved it by transferring all of my data from my VDI to VPN. Once it was moved, I haven't had any issues.
Hi PauloMoritz-3cb!
Thanks for reaching out about this. I see that you've opened a support case, which was a great call!
You'll be hearing from one of our Support Engineers shortly. In the meantime, I'd recommend trying these initial troubleshooting steps to get started!
Hi ShayneEvery,
Thanks so much for reaching out! I'm sorry to hear that you're having trouble accessing Articulate 360.
Secure networks might block Articulate 360 services and prevent your apps from working. I'd recommend reaching out to your network admin to confirm that these domains are accessible on port 443 so that your Articulate 360 apps and services work properly.
If those domains are accessible on port 443, then we'll want our Support Engineers to step in to offer additional steps. Use this link to connect with a Support Engineer.
Looking forward to hearing from you!
Hi All,
My resolution ended up being an entirely new laptop from IT. After going through the domains and ruling out firewall, they tried uninstalling and reinstalling the application on my computer with no success. I was given an upgraded laptop and have had zero issues since. My IT support stated my system just may have not been able to keep up with program updates.
Thank you!
I’m having this exact issue. Did you receive any resolution Luciana?
Hai,
Was this issue resolved?, i have the same issue now. Thanks in advance
