Forum Discussion
Audio issue on SAP
Hello,
Yesterday, we published the SCORM package (2004, 1.2) and audio doesn't work on SAP (but it works on ScormCloud and Review).
In our previous courses on SAP, the audio works (has been tested today).
What can we do? (I don't have direct access to SAP).
Thanks a lot for your help, it's urgent.
Hello Natalia,
Sorry to hear that you ran into this issue.
If your course works in SCORM Cloud and Review 360, there's a chance that the issue is isolated to your SAP environment. One other test that you could do is to publish your course to web and check if you will hear the audio of your course (using the 'View Project' button).
If there are no issues with the published web output of your course, please reach out to the administrator of your SAP environment so they can take a closer look at why the audio of the course is being lost when it is uploaded to their environment.
Hello Jeo,
thank your for your answer.
I'm in contact with the SAP administrators and they are unable to do anything, and the client wants to receive the course with audio for what I am responsible.
It turned out that the problem is related to the last update of articulate. We uninstalled it and published the project again. Now the audio works.
Could you please check it? We will have more courses for SAP and it's a problem when you have to work with older versions.
Thanks a lot!
with which version the courses without proble are published?
you can check it in story.html or index_lms.html
if this version is available heredowngrade and publish again
