Forum Discussion
Auto Save Storyline 360
Hello! I am wondering if there is an autosave function? I tried searching the forum but only seemed to see threads about earlier versions.
I have a brand new install of storyline and it occasionally freezes up on me or crashes. I'd love to set an autosave to make sure I'm not accidentally missing any of my work. I do save fairly often but when I am working on something that is interaction heavy I sometimes miss it.
Hi Stephanie,
We don't have an auto save feature, but we have an auto recovery. The difference being, that'll it will return you to an earlier version of your course if your Storyline program crashes, but it won't consistently save and have that copy accessible to you if you closed Storyline by accident. You can enable the auto recovery feature here.
You can also look in your temp files to see if there are auto recovery versions in there. Follow these steps:
1) Open this folder in Windows Explorer: %appdata%\Articulate\Storyline
2) Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop.
3) Change the file extension of the copy on your desktop from *.tmp to *.story.
4) Double-click the file to open it in Storyline.Hope that helps and let us know if you need anything else! Storyline shouldn't be crashing, so our Support Engineers are also happy to work with you on that set up!
thanks, I work for a company and it is happening to my co workers too. Glad to know there's an auto-recovery and thanks for the great tips on temp files.
Hi Stephanie,
One other thought, where are you and your colleagues saving and working on project files? You'll want to make sure you work on them locally (you can always back up to a network/shared drive after the fact) as not working locally could cause odd behavior in Storyline and ultimately lead to file corruption. Check out our guidelines here to help prevent that!
thank you. we are working locally
Always like to check - just in case. 🙂
If you reach out to our Support engineers let me know - I'd love to follow along as to why Storyline is crashing for you.
I often have multiple lessons open at once, I am wondering if that's the case! I'll follow up. thanks
That could definitely be it - and in addition to crashing, it lead to the loss of data or corruption as I mentioned.
Let us know if you need anything else!
My storyline has been crashing a lot. It just crashed. I have autorecovery set to save every 10 minutes. It didn't. There is no recovered file. Of course, this is one of those times I haven't hit save since... oh... well, the last file I have says it was saved at 4:41pm. It's 12:32am as I type this. My project due date is in about 8 hours. Just wanted to share that. well, I'd better get started on this project! Maybe someone can let me know how to really get the autorecovery feature to work -- I should've been hitting save as well, I do get that, but yeah, I kind of feel like my parachute didn't open. I actually need to contact the team and figure out what's happening -- I've had so many problems with this program functioning, the crashing, memory errors, strange reformatting surprises . . . but this is really the most awful surprise of all. I did cut and paste the link you gave above -- the last time anything was autosaved appears to have been on the 9th of this month, at 9:41pm. That was nearly a week ago. I'm really puzzled.
I'm sorry to hear you've hit such a roadblock with this project, I can imagine how frustrating that is. I hope that you do reach out to our Support engineers as they're there to help! Although we may not be able to recover your project, we can at least look at ways in which we can prevent the crashing and errors you've seen.
I didn't see a case already submitted based on your email here in ELH, so if you do submit the case please let me know. I'd like to follow along as they work towards a resolution. 🙂
Thank you very much -- I haven't yet worked out the how and why to contact
storyline customer service, although when I did contact the help desk with
another issue they were remarkably responsive and the reply did seem to fix
the error I was having at the time (the program would try to update on each
of my three user IDs on my laptop, rather than just updating once.)Honestly, I've had so many varied and random issues with Storyline since I
started this position three months ago that I hardly know where to begin.
It's literally put my job at some risk -- my manager decided I must be
slacking off, my projects were taking so long, and I was beginning to
wonder myself if i'd lost my usually strong skills at learning new
software, particularly user-friendly software like Storyline. I finally
asked a co-worker, the only other using Storyline, to sit down with me and
see what I was doing "wrong." She was startled at the things that were
happening, because they weren't happening to her, and that begin a process
of what i hope is some redemption here, after a rather rocky beginning.
(I'm also hoping that I can begin working 8 hours days again, rather than
12 or 15.) I finally decided that I had to get my work done, and I had to
just figure out ways to work around the problems, even if they were clumsy.Fonts and colors change, apparently at random, even when I apply our
branded templates, fonts and colors. I just spent hours trying to determine
why some layer objects were vanishing after 45 seconds, no matter what I
did to the timeline or object (that turned out to be the result of a lot of
randomly applied animations... something I don't use and will later
hopefully find out how that happened). If my research on that is correct,
any exit animation overrides the timeline settings... which would be fine
if I'd actually intended to apply an exit animation to a "Close" button,
for instance.I get a lot of "memory" crashes, despite having a brand-new HP laptop
intentionally purchased with lots of memory and the latest version of
Windows Professional. The error yesterday.. ugh.. that was new and will
hopefully never occur again. I did realize that I could've saved myself
some work if I'd imported an earlier version into a new project, and then
looked for updated slides in the version I couldn't save... but I was also
nervous that any changes I made to Master Slides would be lost in the
transition, since they barely seem to be able to handle being cut and
pasted within the same project.This is more than you need to know, and more than I should share, but I'm
writing it out in part so that I will also remember which issues to bring
up with the Help Desk once I finish my now-a-day-overdue project, hopefully
this afternoon.thanks again, have a great weekend.
Regards,
Steven
*Steven J. Rickard |*
*eLearning Writer*ClearChoice Management Services LLC
8350 E. Crescent Pkwy, Suite 300 | Greenwood Village, CO 80111
303.217.2406
Internal Ext: 1006
Email: *srickard@clearchoice.com *
Hey Steven,
Just an FYI: your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.
