Forum Discussion

JackieCarter's avatar
JackieCarter
Community Member
2 years ago

Background Audio feature still playing on slide layers containing video

Really liking the new feature to add background audio.  It is working great and the feature to stop while a video is playing is working, apart from when I have a slide with layers. 

My Slide has short videos (IT system screen recordings with voiceovers) on each layer and whilst the background audio stops  while the video is playing on the base layer, it starts up again and continues when the the second and subsequent layers are loaded.

I have tried searching for a solution but can't see anything in the forums.  Any suggestions..??

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    2 years ago

    Hello Jackie (and any community members who view this thread in the future)! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).

    In this update, we have implemented a fix for:

    • Background audio unexpectedly played when watching video content on a layer.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 78, please let us know in this thread or privately in a support case.

    Have a great day! 

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hi Jackie, 

    Sorry to hear that you ran into this issue. 

    I can confirm that we are currently tracking a known issue where the background audio won't pause when a video on a slide layer plays in a course. The current workaround is to keep all videos in the base layer, which you've already identified. Another option is to use lightboxes instead of layers to display content. You can check out the workaround in Slide 3 of the attached project file. We apologize for any inconvenience, and we'll let you know as soon as a fix is released for this issue. 

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hello Jackie (and any community members who view this thread in the future)! ✨

    I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).

    In this update, we have implemented a fix for:

    • Background audio unexpectedly played when watching video content on a layer.

    As a first step, I recommend updating Storyline 360 to the latest version. Here's how:

    Update Authoring Apps

    If you have any questions on Update 78, please let us know in this thread or privately in a support case.

    Have a great day! 

  • CrystalRyan-03e's avatar
    CrystalRyan-03e
    Community Member
    7 months ago

    I have the most updated version of Storyline installed, and this is still an issue for me. The background audio is not pausing for videos on Slide Layers. Unfortunately, the workarounds listed here are not an option for this particular project.

    • EricSantos's avatar
      EricSantos
      Staff
      7 months ago

      Hello Crystal,

      Sorry to hear you're still running into this snag with the background audio; we're happy to help look into this for you. As initial troubleshooting, try running these steps to rule out an installation issue.

      Would you be comfortable sharing the affected Storyline project if the behavior still happens? This could be a recurrence of the bug or another problem altogether. You can share it here or privately in a support case; we'll delete it when we're done testing!

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