Blank screen after update

Hi, we also experience this problem very often. After (minor) changes of the content, all students that did not complete the SCORM content get an "blank page" because the Articulate Rise player is not able to use

- the old suspend data
- and/or lesson location. 

Please fix this issue by changing the player to
- start at the beginning if the lesson location does not longer exist
- parse the suspend data as far a possible and "ignore" no longer existing pages/chapters
- in a worst case scenario display an information like "We are deeply sorry, but due to technical reasons we had to reset your progress" and let the student start from the beginning.

But there is no reason to let the player "crash" with a blank screen if it can not process the old suspend data or lesson location. And an more robust player should not be an big issue (just some try/catch statements).

And the tip to "delete it on LMS" side also does not help, because that requires sometimes hundreds of changes or reset all students that started after change in the content and could continue. 
This "blank page" experience is very unsatisfying for the leaner. It also did cost us a lot of hour to find out, that it is an issue of the articulate/rise player. 

Also if I understood correctly this issue was the topic for several threads and was fixed several times, but seems to be an issue a again a few month later. If I find the older threads again, I will post a link.

Hi all, 

the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019.  Storyline was also affected. 

The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers.

We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased.  Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years.
They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored". 

So for crying out loud: Please fix this known problem!

The "solution" was also suggested several times in one way or another. 
See my earlier post or the suggestion from Nathan Mcilree:
"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading."

Here the (not complete) history so far: 

# 2018-01-26
https://community.articulate.com/discussions/rise-360/rise-suspend-data

# 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses,"
https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276

# 2019-03-10
https://community.articulate.com/discussions/rise-360/scorm-rise-course-not-loading-83de403b-6a60-4153-ad86-02f5db9c51f3#reply-616856

Looking forward to a solution,

Tobias Loke

Thanks for sharing your experience here, Tobias. While we don't have plans right now to make changes to how the suspend data works, we're happy to work with you one-on-one to correct the blank screen issue you're seeing. 

Feel free to connect with my team here. It would be helpful to include approximately when the original version was exported.

What do we have to do do make this a priority?!?

Hi Team PO, are your learners running into a blank screen when viewing an updated Rise 360 course? Any additional details you can share would be helpful!

Hi Lieve! Do you happen to know your colleague's case number? I'd love to follow along with the case as it progresses. 

We are experiencing this issue as well.  Similar to Adan, the fix of resetting LMS data is not going to work for us. Any progress on this issue?

Hi, everyone! I wanted to share a recent change we made in Rise 360.

Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.

Let us know if you have any questions about this enhancement! 

Hello all,

I know this post is actually about Rise 360, but I would like to give the feedback here that we also keep having this problem with our LMS Moodle (3.9).

I ask for a good and permanent solution in the near future.

Thanks,
Dietmar

The course has been updated from admin site but some of  our users already taken the course before update and now they are facing the same blank screen issue while trying to launch the course.

Any solution?