Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful). If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.

I believe I've found a solution to this issue which I've been able to tested successfully in Moodle and may work for other LMSs as well: 1. Unzip the Rise SCORM 1.2 zip package (I haven't tested this for SCORM 2004) and locate the file scormdriver.js in the /scormdriver folder. 2. Open scormdriver.js in Notepad or other text editor. 3. Locate this function, and highlight the entire line: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return SCORM_CallLMSGetValue("cmi.core.lesson_location");} 4. Replace it with this function: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "";} This basically disables the bookmark retrieval code so that while all the learner completion and progress status is retained (and shows on the left side Rise menu), it causes Rise to always restart at the opening page. Then re-zip up the Rise SCORM package (make sure to create the zip from the root folder of the course) and re-upload to the LMS.

Hi, we also experience this problem very often. After (minor) changes of the content, all students that did not complete the SCORM content get an "blank page" because the Articulate Rise player is not able to use - the old suspend data- and/or lesson location. Please fix this issue by changing the player to- start at the beginning if the lesson location does not longer exist- parse the suspend data as far a possible and "ignore" no longer existing pages/chapters- in a worst case scenario display an information like "We are deeply sorry, but due to technical reasons we had to reset your progress" and let the student start from the beginning.But there is no reason to let the player "crash" with a blank screen if it can not process the old suspend data or lesson location. And an more robust player should not be an big issue (just some try/catch statements). And the tip to "delete it on LMS" side also does not help, because that requires sometimes hundreds of changes or reset all students that started after change in the content and could continue. This "blank page" experience is very unsatisfying for the leaner. It also did cost us a lot of hour to find out, that it is an issue of the articulate/rise player. Also if I understood correctly this issue was the topic for several threads and was fixed several times, but seems to be an issue a again a few month later. If I find the older threads again, I will post a link.

Hi all, the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019. Storyline was also affected. The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers. We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased. Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years. They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored". So for crying out loud: Please fix this known problem! The "solution" was also suggested several times in one way or another. See my earlier post or the suggestion from Nathan Mcilree:"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading." Here the (not complete) history so far: # 2018-01-26 https://community.articulate.com/discussions/rise-360/rise-suspend-data # 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses," https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276 # 2019-03-10https://community.articulate.com/discussions/rise-360/scorm-rise-course-not-loading-83de403b-6a60-4153-ad86-02f5db9c51f3#reply-616856 Looking forward to a solution, Tobias Loke

Jamie, whether or not your course opens in a new window is controlled by your LMS. Popups need to be allowed on the browser to allow the course to open in it's own window. The LMS window will stay open in the background.

Hello, our team have the same problem and I would like to share our workarounds. The problem is: Uploading a new version of a Rise Scorm-export causes a blank page for users who previously opened and unfinished the course. Reason is, that the player is not able to handle the outdated variables lesson_location and suspend_data. I agree to Lieve, Rise is the only authoring tool which has this problem. Great support by Peter from Articulate (Case #02248422), but currently no solution unfortunately. I wonder that this problem is known since years, but nothing happened until now. This is not professionel. We have hundreds of courses in our LMS with the need to update some courses regularly. Deleting of results is not an option. So therefore this a big problem for us! Known workarounds:- delete the results of single users- Do not copy courses, publish the copied courses and then update the scorm-file. Make the changes in the original course, if possible.- make only small changements, then you have no problem- change the whole scorm element in the LMS (with automatic generating new states of the both variables) - results will be deleted then.- influence the variables lesson_location and suspend_data directly in your LMS (if supported by your LMS). Any other workarounds from you would be very appreciated, because we can not follow these workarounds.

Blank screen after update | Articulate

SuzianaAhmedShu
Community Member
3 years ago
Hi

I'm facing the same issue here. We did not have issue when using Adapt authoring tool. I fought hard to get Rise 360 but having to reset learners' data is really unacceptable for any authoring tools.

Is there any workaround or solution yet?

Thanks
PajoPatak
Partner
3 years ago
Articulate, any news about this? We still have the same problem in Rise.
BoKristianOlsen
Community Member
3 years ago
Hi, We've earlier had this issue when doing minor changes on a course, but I've recently tried changing and re-exporting the scorm package on several occasions now and the problem does not seem to happen , for whatever reason.

Before I can recommend our users to start using Rise again, I'd like to know if this is just some random occurence, or if there's been an actual fix for it.
From what I can see the lesson_location provided from Rise seem to be consistent, whereas earlier it changed, which made the error (blank loading screen) as the LMS was trying to retrieve a location that no longer existed in the SCORM package.

Has there been an update that I'm unaware of that's adressed this issue? Given the earlier answers in this thread I'd guess not, but I thought I'd ask anyway. For refrence we're using Moodle 3.5.9 (soon to be Moodle 3.9)

Thanks
AlyssaGomez
Staff
3 years ago
Hello, Bo! The only update we made was about a year ago when we added the option to reset learner progress when they learners re-launch a course. I'm happy to hear you've seen an improvement recently! Would you mind sharing a screenshot of where the lesson_location appears consistent now? I'd like to take a closer look to see if I can track down some more details for you!
MichelleKotulsk
Community Member
3 years ago
We also have this problem but do NOT want to reset learners progress. They start the course, walk away or close it, we want to keep the bookmarking. This has been a continual issue with RISE for years. Why is this not a higher priority to properly fix?
DebGyde
Community Member
3 years ago
I have started having this issue too. Learners that have completed the course are presented with a blank screen in Review mode in Moodle when accessing the same course after a SCORM swap. Can someone please advise the best approach for retaining a full course completion?

This is a big issue for us, as often it's a hyperlink that needs fixing in the Rise course but learners that are complete are being locked out of seeing their completed course and are forced to start a new attempt.
- AlyssaGomez
  Staff
  3 years ago
  Hi Deb! If you delete a lesson in your course, then update the course in your LMS, some learners might see a blank page. However, it sounds like you only replaced a hyperlink and didn't delete any lessons.
  
  Our team would love to help! Would you be able to share your original SCORM package and the updated SCORM package with our team? If that works for you, you can submit both files privately by opening a case. We'll compare the two files in our LMS testing environment and let you know what we find!
  - DebGyde
    Community Member
    3 years ago
    Hi Alyssa,
    
    thanks, I've created a support ticket, case number 03294900 and attached the two scorm files.
BoKristianOlsen
Community Member
3 years ago
Hi.
The issue doesnt seem to be what content is being changed, but the refrence points sent by the scorm-package after exporting. Which is why Im not quite figuring out why it seemingly just worked for us on a couple of courses with students having started the course / scorm, then changing part of the content and re-exporting the scorm without them getting the blank screen error when they launched the course again.

If youre going to check some scorm packages from the other replies here, Id just note that scormcloud testing isnt really helpful given they automtically start a new attempt, Which bypasses the problem.
So if youre able to troubleshoot in an existing lms and maybe check the cmi values with the refrence points sent before / after changing the scorm, that might point us closer to a better understanding of whats happening ND how youll (maybe?) be able to fix it?

Thanks !
MichaelGetz
Community Member
3 years ago
We're encountering this issue as well with Rise 360 courses in Moodle 3.10+. SImplly replacing the SCORM zip with a new publish - even without changing the lesson structure of the SCORM causes the learner who has already started the module to receive a blank screen. Has this been addressed? Are there any viable workarounds? We cannot reset learners' progress because we have 1000+ learners who have completed the modules.
- ZoranJancicdemo
  Community Member
  3 years ago
  
  Michael Getz
  
  We're encountering this issue as well with Rise 360 courses in Moodle 3.10+. SImplly replacing the SCORM zip with a new publish - even without changing the lesson structure of the SCORM causes the learner who has already started the module to receive a blank screen. Has this been addressed? Are there any viable workarounds? We cannot reset learners' progress because we have 1000+ learners who have completed the modules.
  
  For those who use Moodle LMS, the workaround is to access the database through a database client (for example mySQL Workbench if you use mySQL database) and run the following SQL command:
  
  delete from mdl_scorm_scoes_track where scoid=XXXX and element='cmi.core.lesson_location'
  
  Replace XXXX with scoid of the Rise content. You can find it in URL when you open the lesson even if it's stuck on the blank screen. Use this very carefully, on your own risk, because if you mess up the query, you could loose or damage some data in the database.
  
  This method should not delte the learners progress. It should delete only the location - th point where the user left the content. So it will appear as if he starts from the beggining, but the round circles indicating progress of each lessons should remained filled indicating those lessons are marked as finished.
  
  I suggest you try this first on some sample content. It worked for me very well on several different Rise 360 courses in different Moodle versions.
  - MichaelGetz
    Community Member
    3 years ago
    Thanks very much for your suggestion - we are going to look into that. Another thought we had and am going to try see if it's possible to modify the function SCORM_GetBookmark() in the scormdriver.js file (/scormdriver folder) of the Rise publish to see if we can cause Rise to always start from the opening page even if a bookmark has been set. We'll keep you posted if we find a fix.
AlinaMolenda
Community Member
3 years ago
We also have to continue living with this problem and there is no solution other than resetting the learner's progress. And not even that always works, sometimes only in combination with the user deleting the cookies & site data in the browser.

I absolutely cannot understand how this problem is simply "ignored" by Articulate when it affects so many users and companies.
BoKristianOlsen
Community Member
3 years ago
Indeed. Seems a bit weird how it's seemingly neglected. Our solution has been to
a.) not use Rise, and instead use storyline
b.) In the case someone has to use Rise they break it into smaller courses
c.) Where there has to be re-made, transfer / make the course in storyline and swap it.

Neither of these alternatives are good alternatives. So of course it would be way better if there was a fix so Rise could be used without having to reset learner-progress.