Blank screen after update

Hi 

I'm facing the same issue here. We did not have issue when using Adapt authoring tool. I fought hard to get Rise 360 but having to reset learners' data is really unacceptable for any authoring tools.

Is there any workaround or solution yet?

Thanks

Articulate, any news about this? We still have the same problem in Rise.

Hi, We've earlier had this issue when doing minor changes on a course, but I've recently tried changing and re-exporting the scorm package on several occasions now and the problem does not seem to happen , for whatever reason.

Before I can recommend our users to start using Rise again, I'd like to know if this is just some random occurence, or if there's been an actual fix for it.
From what I can see the lesson_location provided from Rise seem to be consistent, whereas earlier it changed, which made the error (blank loading screen) as the LMS was trying to retrieve a location that no longer existed in the SCORM package.

Has there been an update that I'm unaware of that's adressed this issue? Given the earlier answers in this thread I'd guess not, but I thought I'd ask anyway. For refrence we're using Moodle 3.5.9 (soon to be Moodle 3.9)

Thanks

Hello, Bo! The only update we made was about a year ago when we added the option to reset learner progress when they learners re-launch a course. I'm happy to hear you've seen an improvement recently! Would you mind sharing a screenshot of where the lesson_location appears consistent now? I'd like to take a closer look to see if I can track down some more details for you!

We also have this problem but do NOT want to reset learners progress. They start the course, walk away or close it, we want to keep the bookmarking. This has been a continual issue with RISE for years. Why is this not a higher priority to properly fix? 

I have started having this issue too.  Learners that have completed the course are presented with a blank screen in Review mode in Moodle when accessing the same course after a SCORM swap.  Can someone please advise the best approach for retaining a full course completion? 

This is a big issue for us, as often it's a hyperlink that needs fixing in the Rise course but learners that are complete are being locked out of seeing their completed course and are forced to start a new attempt.  

Hi.
The issue doesnt seem to be what content is being changed, but the refrence points sent by the scorm-package after exporting. Which is why Im not quite figuring out why it seemingly just worked for us on a couple of courses with students having started the course / scorm, then changing part of the content and re-exporting the scorm without them getting the blank screen error when they launched the course again.

If youre going to check some scorm packages from the other replies here, Id just note that scormcloud testing isnt really helpful given they automtically start a new attempt, Which bypasses the problem.
So if youre able to troubleshoot in an existing lms and maybe check the cmi values with the refrence points sent before / after changing the scorm, that might point us closer to a better understanding of whats happening ND how youll (maybe?) be able to fix it?

Thanks !

We're encountering this issue as well with Rise 360 courses in Moodle 3.10+. SImplly replacing the SCORM zip with a new publish - even without changing the lesson structure of the SCORM causes the learner who has already started the module to receive a blank screen. Has this been addressed? Are there any viable workarounds? We cannot reset learners' progress because we have 1000+ learners who have completed the modules.

We also have to continue living with this problem and there is no solution other than resetting the learner's progress. And not even that always works, sometimes only in combination with the user deleting the cookies & site data in the browser.

I absolutely cannot understand how this problem is simply "ignored" by Articulate when it affects so many users and companies.

Indeed. Seems a bit weird how it's seemingly neglected. Our solution has been to
a.) not use Rise, and instead use storyline
b.) In the case someone has to use Rise they break it into smaller courses
c.) Where there has to be re-made, transfer / make the course in storyline and swap it.

Neither of these alternatives are good alternatives. So of course it would be way better  if there was a fix so Rise could be used without having to reset learner-progress.