Forum Discussion
Block Template in Rise 360 not working
I went to use a block template that I created in another course and it never downloads. I do work in a team environment. I haven't had this issue before. It loading icon keeps going in circles.
Thanks,
Norma
I am having the Issue where a block template is not loading. It is just spinning with the note "Inserting Template" Stranger thing is that it was working fine yesterday. Today not working. One other thing I notice that the "Cancel" under the spinning icon does not cancel the action. I can only remove it by hitting the delete trash can in the upper Right of the block
And another issue, I just tried to add a new block template and in the I am getting a spinning circle that says Processing Template. Looks like it is broken on both sides the creation and insertion.
Hi Mark! Please try to close then restart your browser and see if that works.
The issue is also happening on my team. Multiple people have opened it and tried to fix it (after removing browsing data).
Hi Alysha,
Cancel does not work, but the stuck block can be deleted as described here: https://community.articulate.com/discussions/rise-360/inserting-template-gets-stuck-every-time?page=2#reply-779645
Can the solution for this be provided here or should I open a support case? I have a couple of content developers now reporting this issue.
Hello Bob!
It appears that a fix was rolled out for some of the issues reported here.
If you continue to encounter issues from your end, I would recommend opening a support case here so that our Engineers will be able to investigate further and help you troubleshoot the issue.
Hi there, Norma! We're working on an issue that is affecting block templates right now. I'm sorry for the trouble, and I'll keep you updated.
We fixed the issue, and block templates should work normally for you now! Thanks for reaching out.
Thank you!
Just delete the block that is not loading and add it again.
I am also having a problem with inserting a block in Rise. Icon going in a circle for an indefinate amount of time.
Hi Mark, may I know if this is still happening?
For the most part, it appears to be working.
.... and it's happening again this morning, even after a restart of my Google browser.
Hi Mark! Can you please try clearing your browsing data? Here's how to do it for your browser:
-
After clearing your browsing data, remove the block you're having trouble with and add this again.
Let me know if that doesn't help!
-
I'm having this issue since yesterday afternoon at about 3:00 p.m. CST. I have tried cancelling and reinserting. I've closed and reopened my browser. I shut down overnight and rebooted the computer this morning and when I go in they are still spinning. Same troubleshooting again today. Same result.
Note: I have no issues building the standard block templates right now. It's just my own custom block templates.Hello Ambre!
Is this occurring with the same block template or is it multiple custom block templates? If it is one custom block template, then is it possible to remove the template, save the template, and then add it to your course again?
