Forum Discussion
Blurry Graphics
Hi Heroes!
I've read a few discussions around blurry graphics, however, they all seem to be from quite some time ago.
My colleagues and I are having issues with blurry graphics in Storyline 360 when previewing/publishing.
I'm exporting graphics the same way I have done for many years now and noticed recently that graphics with text on them appear blurry (see attached example). I have tried png, jpeg, SVG...altering sizes, altering my grouping, outlining text as well as many other things, with no success.
I'm not sure what has changed, but I'm really struggling to identify what the cause is or how to resolve it.
Anyone else having this issue??
Thanks in advance,
Steph
Hi Becca
I'll be amazed and impressed if you solve this issue for me, when it seems all others who have the same issue are still waiting for a solution. I have of course read all the best practices etc and to be honest it's insane that a graphics platform like Storyline wouldn't just let users insert any picture and resize it etc. Anyway like all the others before me, none of those "fixes" actually fixes anything. The closest I came was a piece arguing that Storyline itself was resizing images maybe 90% or something and this caused the soften/blur of all graphics, most noticeable on text. As you can probably tell, I'm super frustrated....
Update. Support has confirmed "it is possibly a bug" (and supplied the boilerplate "this is how we prioritize"). So no surprises and no solution in sight for any of us.
Hi Mark,
I'm glad at least that yours has been identified as a bug. I just keep hitting a brick wall.
I guess I'll just have to send courses out with blurry graphics. 🤷♀️I think I've hit the same brick wall as now everyone from customer happiness has gone quiet....
Hi Lauren
Renato WAS looking at this, and confirmed within 5 minutes that it was a bug. That was 10 days ago, with no further communication despite emails and post on this channel. Feeling abandoned.
Hi Mark,
I'm sorry to see that you're feeling abandoned. I see that Renato did respond to your inquiry.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
"We’ll look at how many customers the bug affects and how seriously those customers are impacted."
What's the answer to this question then Leslie, can we have some transparency on the forum?
Hi Mark,
I appreciate the follow-up, and I understand the frustration, but we're not able to share any concrete updates at this time. It is currently in the early stages of review.To help you plan, it's unlikely to be fixed in the next couple of updates.
Since you have a support case, we'll notify you as soon as we have news to share.
"it's unlikely to be fixed in the next couple of updates."
Is this because only a few people are affected, or because it's difficult to fix the problem?
The reason behind that is that we've already prioritized other features and fixes for upcoming releases.
I give up
I have exactely the same problem. I´m using a fullscreen screenshot at 1920x1080 (Rise 360). None of the fixes work for me. This is just sad because it is rendering the whole software useless.
Same here. A crisp picture of an Excel table become blurry, especially when you have some SL text blocks around to compare with!
Hi Pierre
The only solution that has worked for me is to print the Excel as pdf, then export to Powerpoint where you can then save as SVG. These images are not degraded in any way (however there are some other quirks noted by others above which make the SVG's user unfriendly to work with afterwards in Storyline.) But getting Excel into PPT then SVG does work, albeit it's a painful workflow.
