Button malfunction - only part of the button is clickable

I know this thread is old, but I'm having the same issue, with round buttons. I could only click them a second time if I clicked on the far right side where the outline was. I just change them all to squares and like magic, they work now.

What's weird is that it depends on the slide, the round button work on another slide from which this one was created (I duplicated the slide and then changed the content).

Edit to add: I did some investigating because I had removed the shadow effect from the buttons and wondered if that messed up the target area. Removing the shadow effect from the now square buttons didn't cause them to stop working. However, when I selected all the buttons and turned them back into circles, they work again even if I remove the shadow effect. This didn't work when I reapplied the same original format, so it seems my changing the format to something else and then changing it back reset something. I should note that I'm using the built-in button styles. In short, if you use the built-in styles, trying changing the button to a different shape and then back again, it might fix your problem.

Hi Christina,

Thanks for letting us know what your learner is experiencing. It certainly is tough to track down when you cannot replicate the behavior.

I'm curious if they can try a different browser to see if it works as expected?

Currently dealing with this issue of malfunctioning buttons with one specific learner. They can't click any of the custom buttons that are in the course when they come up. No one else is having this issue, so it seems isolated, but have tried everything with no success. 

They are on the most up-to-date version of Chrome and using a Windows PC. Even tried sending them a link to the Review 360 version to see if it was MAYBE something in the LMS, but nope, still having the same issue. 

There is a know issue with them being in the lower part of the slide under certain circumstances.

On the other hand this sounds like it could be the problem Paul experienced, that they are(partially)  covered by some invisible object. How many pixels do you have to move them to activate them?

I have the same problem. My buttons are malfunctioning in a specific line (where they should be) on my slide. If I put them somewhere else they are ok. If I put them back to their original place, they are working wrong again. These are simple text boxes which should be buttons. They used to work well, but not anyomre... Nay idea please?

The answer for me is "Bring to Front"! Right click on the clickable image and choose bring to front. Worked for me!!!

I've just had a similar problem on a complex diagram. I've had this one before. I sat and watched learners and the problems they were encountering. If they clicked a button and nothing happened their behaviour immediately changed and they went searching for other solutions on the screen. Even though the instructions were clear. After clicking lots of other things, they came back to the same button. They expected (based on other interactions) that clicking is reliable, so they were very unlikely to try different parts of the button.

My solution: I found that the arrow object has a very wide area of influence. If an arrow is near a button (e.g. 10px away) the cursor will turn from a hand to a pointer and the button stops operating. The solution was to move the arrow further away and bring the button into the foreground.

I've previously reported problems with arrows having a disproportional influence, but it seems I'm a lone voice. 

Hi Monica!

I just sent you a Peek video of what I saw when I previewed your file. Let's keep the conversation going in your case!

Well hopefully someone can get to the story file for you. Good luck. If you can't find help, I am happy to look at the story file for you.