Forum Discussion
Can I change a thumbnail on a video?
Right now it is showing a black screen, is there a way to add a thumbnail image from my video as the cover instead of a black screen?
- LaraSkaggsCommunity Member
Has there been an update to this? It's crazy that this request was made YEARS ago and yet still no resolution. I am uploading videos that show black screen with white play button. We really need the ability to upload a thumbnail.
- ShannonRober993Community Member
Just want to echo sentiments above. Still very much needed!
- PhilFossCommunity Member
The best workaround I've found is to replace the automatically generated thumbnail with your own image. After downloading your scorm package, you'll find inside the assets folder the video with your filename along with a .jpg file with the same filename as your video- this the thumbnail. I demonstrate how to replace this easily by exporting an image of your design from Adobe XD, see this other thread. I also do a deep dive into why the thumbnail's color is all screwy yet not everyone seems to experience this 'error' the thumbnail seems be generating a gif/png file with an indexed color mode, yet is being named as a jpg (should be RGB color mode). This is a good way to get unexpected color results across devices and operating systems.
- CarolValcu-27a7Community Member
Please take me off this thread.
Carol Valcu
Senior Learning Experience Designer
Financial Management Services
Stanford University
Tel: 650-725-0324
fingate.stanford.edu- LizzieAngell-a2Community Member
Hi Carol I am guessing you hit reply in the email as all your contact details are showing in the forum chat here
- MariamHawwari-6Community Member
Please allow us to pick a thumbnail image for videos in Rise. This is very frustrating! :(
- SamBarnard-98a4Community Member
Hi Levon,
I've never had a problem with pixellated video content or thumbnails on Rise myself. By the sounds of it, if you're getting the correct image as your thumbnail, then that's half of the issue solved. Next is figuring out the cause behind this issue with pixellation.
Couple of things to look at if you haven't already:
- What resolution are your videos and thumbnail image?
- Low resolutions will run into this problem where they're being scaled up to fill the player window and there isn't enough pixels in the video to fill it properly. I'd avoid doing videos less than FHD (1920 x 1080 pixels) myself.
- HD (720p) can be useable, but you'll run into the pixellation issue far more often than with FHD content.
- What's the aspect ratio of the video/s?
- If you're using an aspect ratio other than 16:9, you might be running into the issue as noted above where it's being stretched in either or both x and y to fill the player window.
Kind regards.
- What resolution are your videos and thumbnail image?
- LevonTrettinCommunity Member
Hi Luciana,
Is there a solution to this? I've been facing the exact same issue right now.
Same issue to the topic I also found here:
2018
Thumbnail selection in Rise videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2019
Can I change a thumbnail on a video? - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2021
Rise changing color of MP4 videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2022
Video thumbnail oddly pixelated and discolored - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2022
Video preview looks grainy - Rise 360 Discussions - E-Learning Heroes (articulate.com)- SamBarnard-98a4Community Member
Hi Levon,
They still haven't put in a feature on Rise to change video thumbnails. From my own experiencing uploading videos into Rise, Rise takes the 1st frame as the thumbnail. If your video sequence starts with a solid black frame, then the thumbnail on Rise will be solid black. The only workaround I know of, and use, is the following:
- In whatever video editing/creation software you use, move everything one (1) frame to the right. Effectively, your whole sequence starts at frame 1.
- Generate the thumbnail you want to use. I use Premiere Pro's export frame function to image and import that into my project.
- Place the thumbnail onto your timeline and trim it to be 1 frame.
- Put this 1 frame long image at the very start of the timeline, before everything else.
- Export your video.
When you upload this to Rise, Rise will take the first frame of the video as the thumbnail to display.
Hope that helps.
Kind regards.
- LevonTrettinCommunity Member
Hi Sam,
thanks for this perfectly written explanation. I am doing it exact the way you explained it. But then the second problem appears:
Video thumbnail oddly pixelated and discolored - Rise 360 Discussions - E-Learning Heroes (articulate.com)
... nothing to add here. Exactly this is my Problem at the moment.Even the Workaround is not Working. But the Videos from Rise itself have a crystal clear thumbnail - But how?
- MarcBrownCommunity Member
I see the staff has been commenting on this request saying it has been added as a feature request within the past 2 months. You do realize that this was requested over 5 years ago right? You may want to reevaluate your request process because this one keeps getting ignored and it has a lot of weight behind it. Any platform that allows videos to be uploaded has the ability to update the thumbnail except yours. This is basic functionality that was ignored by your development team and needs to be added.
- SeanWilliams-6dCommunity Member
Would love to have this feature as well. It's a staple in most similar software and it's honestly surprising to not see it available.
Thanks!
- NathanComerCommunity Member
Jumping on the bandwagon here...
Thumbnails for video modules is very much a no brainer. As a product manager, previously, I understand the difficulty in getting items in to a roadmap and into dev. This one really is a pretty straight forward request and has obviously a ton of need. Help us out!
- CarolValcu-27a7Community Member
Please prioritize this feature request. It's standard in other applications and definitely takes away from the user experience