Forum Discussion
Video preview looks grainy
Hi. I recently posted question on why illustration quality drops drastically when I post it to Rise and I managed to solved it by changing the format to .svg. However, now I’m encountering similar issue with videos. As shown in picture below when I post a video which includes preview picture it looks grainy and like it lacks color pixels (kind of like a gif would). When I play the video the quality is fine. I tried rendering the video in few different ways but it always looks the same. Is there any way to avoid this since I’ve seen it done in template courses and previews look very clean and nice?
Thanks
Hi, Alma! I'm sorry to hear you're getting poor quality on your video preview. Please follow the recommendations in this article on best practices for videos in Rise. If the issue persists, would you mind sharing a copy of your video so we can troubleshoot further? If so, please upload your file here. Thanks!
Hi Luciana,
Is there a solution to this? I've been facing the exact same issue right now.
Same issue to the topic I also found here:
2018
Thumbnail selection in Rise videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2019
Can I change a thumbnail on a video? - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2021
Rise changing color of MP4 videos - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2022
Video thumbnail oddly pixelated and discolored - Rise 360 Discussions - E-Learning Heroes (articulate.com)
2022
Video preview looks grainy - Rise 360 Discussions - E-Learning Heroes (articulate.com)Hi Levon,
I just wanted to share that I responded to you in your other post here. We need a few details from you regarding the behavior you're experiencing so we can check to see if we have any solutions or workarounds to share.
Looking forward to your response!
