Can I change a thumbnail on a video?

Hi there, Jonathan. This isn't an option currently, but we're tracking this request. I'll tag this discussion for updates. 

In the meantime, some folks are using Replay 360 to add an image at the beginning of a video, and publishing to .mp4.

I too am working on a project with several videos embedded on slides and am getting a blank screen. Picking a thumbnail would be most useful.

In the meantime, I played/paused the video then took a screenshot of the opening scene. Then put the video on a layer and added a trigger to the base layer to show the layer with user clicks the image. And finally, I added a text box stating to click the image to play the video. 

Hi Michelle!

Since you mentioned slides and layers, it sounds like you're using Storyline 360. Is that right? 

If so, you have the ability to set the poster frame in Storyline 360. Simply right-click the video placeholder, and choose set poster frame.

Hi Michelle! Thanks for clarifying. The same is true for Storyline 3. 

Hi,

I am using Rise and have a black screen on 2 of the video uploads and a thumbnail or first screen displaying on the third video. I would like it to be consistent and have thumbnails start screens on all my videos uploaded into Rise. 

Have tried editing in Replay but it won't let me import the video says its not a recognised file format.

How can I set the video to show a start screen and not black please?

Thanks

Ruth

Yes indeed: thumbnail option is critically needs in RISE for Videos not to start with blank frame.

From my experience, if your video fades up at the beginning you'll have either a blank black or white frame - not ideal, agreed. A simple solution would be to trim the fade (usually just the first second or two) from the video. You can even use PowerPoint to do this if you don't have any fancy video editing software. Rise should now display whatever is the start point of the video which now will be an image rather than a blank. If you want to show an alternative image simply put the desired image as a single frame at the very start of your video - you'll probably need that fancy editing software at this point. Good luck.   

Thank you, Brendan! That is just what I needed :)

AGREED! We need the ability to either upload or choose a thumbnail from somewhere in the video. That or allow for embedding the video from somewhere like Wistia where we have already chosen a thumbnail!

I agree with all the above. Most video platforms allow you to upload or select a thumbnail.