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HelenJohnston-9's avatar
HelenJohnston-9
Community Member
11 months ago

Can't get into Rise

Hello.  Is anyone else having trouble getting into Rise today? Rise 360 (articulate.com)
I login, get to my Articulate 360 homepage, click on Rise 360 at the top of the screen, and get as far as "Your content is loading" and nothing else happens. 

If I click on my saved link to my team folder, I get as far as the screen showing "Resuming your session" and nothing else happens.  

I have cleared my browsing history and cache etc.  Signed in and out of my Articulate account. Logged off and on.

We have recently moved to a team folder structure and that is where it seems to be stalling. 

Any advice?

 

Rise 360
  • LouisaFarthing's avatar
    LouisaFarthing
    Community Member
    11 months ago

    Yes! Our team is having the same issue.  Articulate works EXCEPT for Rise 360. I've also done all the steps above. Its a known issue I've just seen on their Articulate Status they are working on it.

    • HelenJohnston-9's avatar
      HelenJohnston-9
      Community Member
      11 months ago

      Kia ora Alyssa

      Thanks very much.

      Noho ora mai,
      Helen

      Helen Johnston (she/her/ia)
      Kaihoahoa Mātauranga Matua
      Senior Learning Designer

      My normal working days are Tuesday to Friday

      [cid:6ad936d7-6b59-4fd1-9f63-bfb2de072e41]  

      learn to transform

      Synapsys NZ Ltd

      Level 1
      10 Courtenay Place
      Wellington 6011
      New Zealand
      Main:     +64 (0) 4 801 8478
      Mob:      +64 (0) 22 416 6320
      Email:    helen.johnston@synapsys.co.nz Web: www.synapsys.co.nz

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