"Cleaning up temporary files"

Good detective work Charles.

I appreciate you popping in to share this with the community :)

In Powerpoint click File>Check for Issues>Inspect Document

One thing I didn't mention. I did have to reload my videos. I had 3 MP4 videos that appeared to be on the designated slides. But they actually were removed and I had to re-import them. I didn't have any audio files. So if you have audio, it may or may not remove the audio. I'm not sure.

I'm still learning.

Thanks, Mary. I see you're still working with Jon on this issue and have a web conference scheduled for tomorrow. I'll continue to follow along in your case.

Charles and Tianna,

If you need more help checking these files to figure out the cause, please connect with our Support Team here. 

For me I switched to a laptop that still has PowerPoint 2013 installed and it finally published fine. My desktop where it kept crashing has Office 365 on it. 

For my projects, it seems that SmartArt is causing the "cleaning up temporary" files error. To resolve, I hide the SmartArt but replace it with a screenshot of the graphic. This seems to resolve the issue. I hope this is an issue Articulate can fix soon.

Hi Molly,

That's an interesting piece I haven't run into before. It sounds like this happens when you add SmartArt into a powerpoint file and then import that into Storyline?

SmartArt graphics should be importing as standard images into Storyline as detailed here. Do you have a lot of these graphics in your file?

Ashley, 

I should note that I'm using Studio 360. However, the same problem occurred when I used Studio '13, which I used until a few months ago. In both versions I publish to SCORM2004. On average, I  have  at least 1 graphic per slide.

I am having the same. Can support be provided asap please?

Hi Leslie,  this is happening to a project I'm working on as well.   Since you're on this thread as of 4 days ago, I thought I'd share my Articulate project and see if you can help my situation.  

I do have Smart Art graphics and the audio is about 30 min. in length.  It continues to hang on "Cleaning up temporary files."

thanks for any suggestions you have.  

Michael 

Hello Michael and welcome to E-Learning Heroes :)

Thanks for sharing your Articulate Package so that I could take a look.

I was able to open and publish your project as expected. You can take a look here.

Are you on the latest update to Presenter 360, which is Build 8.25.21221.0? If so, have you conducted a repair of your software since running into this issue?