Closed Captions Editor not Loading

Thanks Joe.  I did open a case and am working with Cleo to try and rectify this.  I've done a complete uninstall, clean up, deleted all old temp files and a fresh install and still it's the same.  I did find a log that indicates a failure to load the ffmpeg app upon load of the captions editor so I updated that app and reset my environment variables which has now got the editor to launch eventually after multiple relaunch attempts until it finally applies but it's not 100% by a long stretch.  But at least it gave me a chance to finish off my clients project.

Hello Graham,

Sorry to hear about the issue you encountered with the Closed Captions editor. 

Since all of your projects are affected, try doing a repair of your Storyline 360 installation to see if this helps. You'll also want to make sure that you're working locally when making edits to your captions. 

If the issue persists, reach out to our support team by opening a case so we can take a closer look at what's happening! 

try to downgrade to an older version of storyline

Further to this.  I've totally rebooted my computer, reinstalled Articulate 360, created a brand new file and imported an audio file and tried to create new captions but whatever I do, the editor will not launch.  It just hangs upon start up.  I'm baffled at this point.