Forum Discussion

JoannaKurpiewsk's avatar
JoannaKurpiewsk
Community Member
7 years ago

Closed captions not working

Is anyone else experiencing closed captions not working in SL 360? I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

PriyankaMehta-c's avatar
PriyankaMehta-c
Community Member
6 years ago

Hi Katie,

To answer your questions first, 

  • Yes the files are on C drive.
  • No, I have tried the same steps in different storyline files, system as well as versions but still the error persists.

When I'm inserting the video wherein the .srt file name is kept same as video file name the .srt file in importing to storyline with only placeholders visible but not the text that's been entered in the .srt file.

I have attached the .srt file I was testing with and here is the link (https://www.youtube.com/watch?v=n6Hwpp1jWok) of the video from where I fetched the transcript. The timings may not be apt as I have written them without using any particular software. 

Hope this helps!

Regards

Priyanka Mehta

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