Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
I've encountered a CC issue as well. It seems like a slight variation on the theme. In my case, the captions do appear, but the first block of captions (as seen in the captions editor) will be missing. So far, it affects 4 of 10 slides I've checked in a 95-slide project.
Someone in another thread (from 4 years ago) had a similar problem and said bumping the audio start point a 1/4 second down the timeline resolved the issue. In my case, that would create a lot of timing issues, since I have text flying in to accompany the speakers and V/O.
I'm going to try inserting a dummy first element with either no content at all, if that's possible, or a space, or, if that fails, an ellipsis. Wish me luck. I'll report back.
I'll note that I'm running the latest version of Storyline 360 (patched it yesterday), and that the error is visible both in preview and in Review 360.
