Forum Discussion
Course corrupted - Is there a debug option to see if 1 slide corrupted on Storyline360?
Hi Chris,
Sorry to hear that you encountered corrupted data in your project file.
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Identifying the exact location of the corrupted data is the challenge since there's no way to know which specific element in the course has become corrupted. In some cases, a slide that causes a project to fail during publishing can be fixed by deleting the corrupted object found in the slide, but you'll need to test the slides in the course carefully in order to identify which objects to remove to allow the course to publish.
If you encounter any issues with your project file again, please feel free to reach out to our support team and we'll be glad to fix your project file for you.
Consider these preventative measures to protect your project files for data corruption:
1) Save and publish projects on your local hard drive. Working on a network drive or external USB drive can cause erratic behavior due to latency.
2) Save incrementally. If your app has an AutoRecovery feature, take advantage of it. If not, save a new version of your project every hour or so with a new file name each time. If a file becomes corrupt, you'll still have a working version available.
3) Install Dropbox and copy important projects from your local drive to your Dropbox folder as a backup. Snapshots of changes in your local Dropbox folder are kept for 30 days. If a file is damaged or deleted, you can restore a previous snapshot: https://www.dropbox.com/help/11/en
4) Don't leave the app open and unattended for long periods of time. Some users have reported file corruption after leaving their apps open overnight. It's possible that a malware scan or disk backup could run because the machine is idle, making your app vulnerable to crashing.