Forum Discussion
Course not loading on macOS Safari
Hello,
After the recent macOS update, our courses no longer work when using Safari on Mac. Safari on mobile devices work without issue but the Mac Safari version doesn't. No issue with Chrome or Firefox on macOS, only Safari.
It specifically happens before playing a video and sometimes when launching a course. Even if the video is extremely small in MB size and the course is 1 or 2 slides, doesn't matter, as we've test different variations and nothing works.
Testing was done within our LMS environment, on SCORM Cloud and pop-up blocker was disabled.
However, it doesn't work as the video file we used when testing is very small. Once the course reaches a .mp4 file, it stops working. Prior to the recent update, our courses worked but now they don't. Multiple colleagues in different locations are reporting the same issue as well.
Again, no issue with the iPhone or iPad versions but has anyone else experience this issue with the latest version of macOS and Safari?
Thank you Eric,
I sent the file to support!
Hi Francesca,
I see you've connected with my teammate, Darwin. You're in great hands! We'll continue the conversation in your support case.
Facing the same issue with my course. The first 6 slides load but after that I get the three loading dots.
Hi, Ovan!
I'm sorry to hear that you're experiencing this issue. I see that you’ve reached out to our Support Engineers and are working with my teammate, Georvy. You’re in great hands! We’ll continue the conversation in your support case.
We are having the same issue.
September 2023
MacOS 13.5.1
Safari Browser Version 16.6 (18615.3.12.11.2)Hi Kelley!
So sorry to hear you're experiencing this as well. I've gone ahead and opened a support case on your behalf. One of our talented Support Engineers will be in touch shortly via email.
Thanks so much for your patience! We'll continue the conversation over in your support case.
Thanks!
