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SophieErstad's avatar
SophieErstad
Community Member
6 months ago

Playback function glitching in Safari

Hi, we have some presentations that aren't playing correctly in Safari when the playback speed is changed. The audio seems to lag for half a second and then remains off for the rest of the slides, leading to audio being cut off at the end of each slide and the animation timing being disrupted. It's MacOS with the most recent version of Safari. Chrome on MacOS is working fine. 

storyline 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hello Sophie,

    Sorry to hear that you ran into this issue. 

    We're not seeing this issue being reported by other users so there's a possibility that the issue might be isolated to your project.

    Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

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