Forum Discussion

CindyWebb-16d96's avatar
CindyWebb-16d96
Community Member
3 years ago

Custom Font Won't Save in Rise 360

For some reason I am not able to save a custom font (e.g., Gotham and Archer) to a Rise 360 course. Both fonts download fine, but when I select the Save button I get an error message. There are no s...
rise 360
TracyCarlson's avatar
TracyCarlson
Community Member

I am having a difficult time uploading my WOFF2 after I convert them to WOFF files. Any thoughts?

Thanks~Tracy

KarlMuller's avatar
KarlMuller
Community Member
2 years ago

Hi Tracy,

Ensure that there are no spaces or special characters in the file name.

  • TracyCarlson's avatar
    TracyCarlson
    Community Member
    2 years ago

    Thanks for the response. There are no spaces. My files are WOFF2 and I used the converter to convert files to WOFF. Maybe I am not giving Rise enough time to upload the files?
    Thanks,

    Tracy Carlson (she/her)
    Senior Trainer Specialist, Optum Idaho|Optum Behavioral Health
    O-1-763-348-0502
    Tracy.Carlson@optum.com

    322 E Front St, Suite 400
    Boise, Idaho 83702
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    • Chris-Santos's avatar
      Chris-Santos
      Staff
      2 years ago

      Hi Tracy,

      Our support team will be more than happy to help you out here.  Do you mind creating a case and attaching a copy of the WOFF2 font file?  Our team will respond right away to investigate your font issue.

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