Experiencing disappearing and shifting Closed Captions when creating Closed Captions

Hello Isabelle, 

Sorry to hear that you ran into this issue. 

Would you be willing to share a copy of your project file here or in private by opening a support case so we can take a closer look at what's happening? We'll delete it when we're done testing!

I am having the same issue. Did you ever figure out what happened? 

Hi Siobhan,

Thanks for reaching out and I'm so sorry to hear that you're experiencing this issue!

It looks like there was never a support case opened for Isabelle's issue, but I'm happy to help figure out what's going on with your project! First, I'd like to clarify if this is happening with multiple files or a specific one. If this is only happening with one file, have you tried importing your slides into a new Storyline project?

I'd be happy to take a closer look at your course and test it out on my end. You can upload it here or share it privately with our team in a support case, We'll delete it from our systems once troubleshooting is complete!

I'm having an issue with closed captions as well. I have created closed captions for all of my audio files in a course, and when I make edits to the slide--even when the audio has not been edited--the closed captions often fail to appear in the published course. Yesterday I started exporting the vtt files so I can right-click the audio in the slide's timeline, select Accessibility, then import the vtt file, but I don't understand why this is happening when in the Media Library, all of my audio files are showing that they have closed captions already added. I've republished my course 5 times already today because of this error, and it's getting pretty time consuming and irritating!

I submitted a support case on this just now.